Spare Parts Sales Representative

3 weeks ago

Delta, Canada Raute Canada Ltd Full time

Raute Canada Ltd. is a global leader in the supply of processing equipment, technology and services to manufacturers in the engineered wood industry. Core business segments include plywood, LVL, and engineered wood solutions. Raute Canada Ltd. is the North American head office of Raute Corporation, based in Finland.

We are committed to our employees and their work life balance, benefits and retirement goals. Here is what we can offer you;

  • Extended health benefits for you and your family (vision, medical, dental, prescription coverage)
  • RRSP employer contribution matching
  • Annual health spending account
  • Employee appreciation events
  • Employees grow here and are encouraged apply for other internal roles including apprenticeships
  • Paid time off
  • Highly competitive wages

ABOUT POSITION

Spare Parts Representative reports to the Manager Spare Parts and Production Support Services, you will be responsible for proactively servicing Raute's customers by developing, generating, and completing spare parts sales orders for North American customers. This role may have a hybrid working condition of performing the tasks from our office in Delta, BC as well as evolving to call upon offsite locations, performing customer site visits in the Pacific Northwest region.

Responsibilities

  • Develop Parts sales by fostering excellent customer service while actively managing all customer requirements and issues, including preventative maintenance support
  • Manage sales cycle from receiving quotation inquiries to following up after delivery to ensure customer satisfaction
  • Develop and manage an effective organizational structure to track customer service needs, collecting feedback with every point of contact to proactively pursue sales opportunities
  • Cultivate strong customer relations with clients, and coordinating and following up with any issues with the Customer Service Manager as required
  • Meet and exceed growth sales targets
  • Continuously improve upon processes and offer solutions to be the best support organization and increase overall efficiency and effectiveness
  • Continual update of technical knowledge through education workshops and reviewing technical publications

Qualifications and Experience

  • Ability to interpret blueprints, drawings, and specifications is required
  • Education in technology with familiarity in design and estimating or equivalent experience
  • Familiarity of components associated with mechanical, hydraulic, pneumatic, and PLC systems
  • At least 3+ years of working experience in an industrial manufacturing environment preferred
  • Experience working with wood processing machinery an asset
  • ERP systems experience preferred
  • Must meet all Health and Safety standards and lift a minimum of 20kg
  • Must possess a valid passport and driver’s license

Attributes

  • Exceptional communications and interpersonal skills with emphasis on respect and integrity
  • Proven customer-oriented skills in a service environment with an ability to quickly build rapport with others
  • Advanced analytical and problem-solving skills
  • Ability to adapt to a fast-changing environment with a positive and professional attitude under pressure
  • Demonstrated ability to meet commitments and able to establish operational and workload priorities
  • Interest in expanding skills base to include cross training in other applications

Job Types: Full-time, Permanent

Benefits:

  • Casual dress
  • Company events
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • RRSP match
  • Tuition reimbursement
  • Vision care
  • Wellness program

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • No weekends
  • Overtime

Supplemental pay types:

  • Overtime pay

Education:

  • AEC / DEP or Skilled Trade Certificate (required)

Experience:

  • Industrial Service Business: 5 years (required)

Work Location: In person

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