Technical Systems Analyst

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our mission as a technology-driven organization continues to be to create economic value that is systemically responsible and in our clients’ best interests. We design and deliver secure, reliable, and efficient services that support global operations and provide innovative tools to employees and customers. We celebrate diversity and are committed to fostering an inclusive environment. Ideal candidates are innovators with well‑rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, join us and grow together. The Technical Systems Analyst An intermediate level position responsible for bridging the gap between business needs and technical solutions. The role involves understanding complex system architecture, collaborating with diverse stakeholders to define and refine requirements, assessing technical feasibility, and supporting project planning and execution to deliver robust technology solutions. Responsibilities Possess a foundational high‑level understanding of system architecture and infrastructure to evaluate technical requirements and proposed solutions. Coordinate effectively with business users, clients, and cross‑functional technology teams to elicit, analyze, and document requirements for new systems and enhancements. Recommend viable technical solutions and facilitate their implementation. Collaborate with technical and non‑technical teams to assess the feasibility and impact of proposed requirements and solutions. Work closely with Project Managers to contribute to project planning, including scope definition, effort estimation, and timeline development. Manage and update project artifacts within Jira, including initiatives, epics, user stories, and tasks, ensuring accurate representation of project status and requirements. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment, and escalating, managing and reporting control issues with transparency. Qualifications 2+ years of relevant experience in Technical Systems Analysis or a similar role within the Financial Services industry. Intermediate level experience in systems analysis, business analysis, or technical project support. Proven ability to understand and interpret high‑level system architecture and design principles. Experience with requirements gathering, analysis, and documentation methodologies. Proficiency in using project management and issue tracking tools, specifically Jira. Strong analytical skills with an ability to assess technical feasibility and impact. Exceptional written and verbal communication skills, with the ability to convey complex technical concepts to both technical and non‑technical audiences. Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements. Education Bachelor’s degree/University degree or equivalent experience. Job Information Job Family Group: Technology Job Family: Applications Development Time Type: Full time Primary Location Full Time Salary Range: $79,320.00 - $110,680.00 Additional Information Automated Processing and AI: We use automated processing, including artificial intelligence, for our legitimate business interests to identify and align the candidate’s skills and abilities with a specific job opening. Automated processing is only used to assess suitability; final decisions are made by humans. We are an equal‑opportunity employer. Qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you require reasonable accommodation, please contact our Accessibility team. View Citi’s EEO Policy Statement and the Know Your Rights poster. #J-18808-Ljbffr