Director, GFT Change Management

Director, GFT Change Management page is loaded Director, GFT Change Management Apply locations Toronto, Ontario time type Full time posted on Posted 2 Days Ago job requisition id JR24041146

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. 

Working Arrangement

Hybrid

Job Description

The Opportunity 

Reporting to the AVP, Technology Business Strategy & Management, you will be leading change initiatives across Group Functions Technology (GFT) which is continuously evolving the way we deliver value to our customers and to our associates.

You will have exposure to senior leaders and be working cross-functionally across an array of subject areas and a diverse, engaged workforce on a distributed team. 

You will be working in a learning and supportive team environment. 

Experience and knowledge of change management principles, methodologies, and tools solid understanding of how people go through a change and the change process; experience with Prosci ADKAR Model is a plus. 

Location: CAN, Ontario, Toronto, 200 Bloor Street East

Hybrid: 3 days in the office (Tues. Wed. Thurs)

Key responsibilities 

• Apply a structured methodology and lead change management activities. 
• Assess the change impact, complete assessments, create strategy. 
• Identify, analyze, prepare risk mitigation tactics. 
• Identify and lead anticipated resistance. 
• Consult and mentor project teams. 
• Build actionable deliverables for the five organizational change management levers: communications plan, sponsor roadmap, mentor plan, training plan, resistance management plan. 

 
What motivates you? 

• You obsess about customers, listen, engage, and act for their benefit. 
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes. 
• You thrive in teams and enjoy getting things done together. 
• You take ownership and build solutions, focusing on what matters. 
• You do what is right, work with integrity and speak up. 
• You share your humanity, helping us build a diverse and inclusive work environment for everyone. 

 
What we are looking for 

• Experience and knowledge of change management principles, methodologies, and tools. 
• Exceptional communication skills – both written and verbal with active listening skills. 
• Ability to Identify potential risks and anticipated points of resistance and developing specific plans to mitigate or address concerns 
• Be a source of expertise and coaching for team members 
• Ability to understand and articulate how technology enables business value. 
• Ability to clearly articulate messages to a variety of audiences 
• Ability to establish and maintain strong relationships. 
• Ability to influence others and move toward a common vision or goal. 
• Flexible and adaptable; able to work in ambiguous situations. 
• Resilient and tenacious with a propensity to persevere. 
• Forward-looking with an integrated approach 
• Organized with a natural inclination for planning strategy and tactics 

What can we offer you? 

• A competitive salary and benefits packages. 
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills. 
• A focus on growing your career path with us. 
• Flexible work policies and strong work-life balance. 
• Professional development and leadership opportunities. 

 
Our commitment to you 

• Values-first culture 
  We lead with our Values every day and bring them to life together. 
• Boundless opportunity 
  We create opportunities to learn and grow at every stage of your career. 
• Continuous innovation 
  We invite you to help redefine the future of financial services. 
• Delivering the promise of Diversity, Equity and Inclusion 
  We foster an inclusive workplace where everyone thrives. 
• Championing Corporate Citizenship 
  We build a business that benefits all stakeholders and has a positive social and environmental impact. 

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process .  All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

Toronto, Ontario

Salary range is expected to be between

$107,730.00 CAD - $200,070.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.

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We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. 

We offer work that challenges and makes a difference within a flexible and supportive environment, so you can help make decisions easier and lives better for our customers.

We’re proud of our accomplishments and recognitions. Recent awards include:

• Best Place to Work in Asia-Pacific 2022
• Best Place to Work for LGBTQ Equality 2022

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Discover how you can grow your career, make impact and drive real change with our Winning Team today at www.manulife.com/careers .

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