Care Manager, Integrated Care Programs

Care Manager, Integrated Care Programs CBI Home Health – Newmarket, Ontario Salary Range: $75,000 - $93,000 per year Employment Type: Full‑time Seniority Level: Mid‑Senior level About the Position CBI Home Health supports people at home and in the community. We are one of Canada’s leading specialized community services, home and integrated care providers, operating in more than 800 communities across the country. Our teams work together to deliver the right care at the right time, helping people live safely, independently, and with dignity. Responsibilities Oversee the recruitment, hiring, and onboarding of interdisciplinary team members, ensuring staff have the necessary skills and training for their roles. Provide ongoing mentorship, coaching, and upskilling opportunities to support team development and performance. Conduct regular performance reviews and implement action plans to address any gaps in performance or knowledge. Facilitate team meetings, ensuring clear communication and alignment with organizational goals. Ensure Transition Leads, Supervisors, and Operations team members effectively fulfill their responsibilities in line with program standards and clinical guidelines. Ensure all team members consistently and accurately input data into program systems. Review, validate, and analyze data related to program performance, clinical outcomes, and service utilization. Prepare and present reports and data insights to internal and external stakeholders, supporting informed decision‑making. Collaborate with operational leaders to develop data‑driven action plans aimed at improving program performance and achieving key performance indicators (KPIs). Monitor program utilization, billing, and invoicing processes to ensure financial performance aligns with organizational targets. Collaborate with leadership to address trends in service demand, workforce planning, and program efficiency. Identify areas for quality improvement (e.g., through data review, auditing processes) and implement changes in processes, workflows, or team structures to enhance care delivery and operational effectiveness. Lead quality improvement initiatives, using data insights to drive continuous improvement and innovation in care delivery models. Engage with internal and external stakeholders, such as hospital partners and community organizations, to ensure effective communication and collaboration. Serve as the clinical liaison for program evaluation activities, ensuring alignment with contractual and regulatory requirements. Participate in discussions related to program innovation, service delivery models, and new opportunities for growth. Qualifications Registered with the College of Nurses of Ontario in good standing (RN or RPN). 5+ years of experience in clinical care, home health, and/or care management. 3 to 5 years of management or supervisory experience. A valid Ontario driver’s license, vehicle, and vehicle insurance. Advanced Microsoft Office skills (Excel, PowerPoint) for data analysis and presentations. Excellent verbal and written communication, organizational, presentation, and time‑management skills. Strong clinical knowledge and commitment to best practices in patient‑centered care. Proven experience with care coordination, team leadership, and program evaluation. Demonstrated ability to work collaboratively with interdisciplinary teams and external partners. Strong clinical skills and knowledge of care coordination, interdisciplinary teams, and outcome‑driven programs. Effective leadership, coaching, and team management abilities. Strong problem‑solving, conflict resolution, and decision‑making skills. Attention to detail with a focus on quality improvement and patient outcomes. Ability to build positive relationships and foster a collaborative team environment. Benefits & Rewards Weekend premiums, travel pay and/or mileage reimbursement. Full‑time opportunity. Reward and recognition programs, including earned‑wage access through our partnership with ZayZoon. Comprehensive benefits package including group RRSP, extended medical and dental coverage. Employee perks and discount programs through our partnership with Perkopolis. Employee and family assistance program. Paid orientation, training and development with opportunities to grow your career. Group RRSP and retirement savings program for Home Health Ontario employees. Additional Information Recruitment Technology Disclosure: We use technology and automation to support administrative aspects of our recruitment process. Artificial Intelligence is not used to evaluate, rank, or select candidates. All hiring decisions are made by people. CBI Home Health is committed to a diverse, equitable, and inclusive workplace. We welcome applications from all qualified individuals and are committed to providing accommodations throughout the hiring process in accordance with applicable legislation. Please advise your recruiter if you require an accommodation. #J-18808-Ljbffr