Costa Coffee General Manager

7 days ago

Town of Middleton, Canada Costa - Middleton Full time

We’re looking for a General Manager to lead our Costa Coffee team in Middleton. This is a great opportunity for an experienced General Manager, Store Manager, or even an aspiring Assistant Manager, looking for their first opportunity to step up into a General Manager role.

Here at Costa Coffee, we want to inspire the world to love great coffee. We’re all about embracing passion, energy, and teamwork to serve memorable moments for every one of our customers. As a courageous leader, you will take your store to new heights with your experience, resourcefulness, and nurturing talent from within your wonderful team. It’s going to be a thrilling ride.

A Costa Coffee General Manager's life is a busy one. We treat our General Managers as business owners; this is your business. That means the stock, standards, team, labor, and customers. It’s all yours to own and grow. You will take accountability for profit and loss, the look and feel of your store, and for delivering brand standards. So go ahead and make it your own.

Our core focus is serving Amazing Coffee, Shining Clean Stores, and Excellent Customer Service.

Responsibilities of a Coffee Shop General Manager at Costa Coffee:

  • Creating the perfect space for customers to kick back with our coffee - you will have a unique skill for anticipating what our customers need and the ability to think outside of the box to create memorable moments.

  • Take ownership of all your controllable costs within your store through effective management of stock, labor, and training. Recognize the small wins and celebrate success along the way.

  • Inspire the team to feel valued, get involved, and follow your lead enabling them to execute with excellence.

  • Full accountability for maintaining brand standards and owning the health and safety within the store.

  • Training and developing your team to reach their full potential.

Requirements to be a Coffee Shop Manager at Costa Coffee:

  • A leader with coaching experience; remember you are leading from the front.

  • A commercial mind with the ability to think ahead and see the bigger picture, maximizing every sales opportunity.

  • A brand ambassador who ensures great attention to brand standards.

  • An ambitious character who wants to be part of our growth journey.

  • Ability to thrive under pressure and execute with pace.

  • Experience of managing and developing teams.

Benefits of being a Coffee Shop General Manager at Costa Coffee:

  • Annual salary review

  • 28 days’ holiday

  • Employee discounts and cashback scheme

  • Costa discount card

  • Excellent career prospects and development

  • Company pension scheme

  • Access to an Apprenticeship Scheme - Level 3 and Level 4

We are interested in speaking with people that have a background in or worked for:

  • Branded coffee shops

  • Cafes

  • Quick service restaurants (QSR)

  • Retail

  • Hospitality

  • Catering

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