Call Center Representative

Get AI-powered advice on this job and more exclusive features.Nurse Next Door Home Care Services provided pay rangeThis range is provided by Nurse Next Door Home Care Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeCA$19.00/hr - CA$20.00/hrAs a Scheduling Specialist, you will answer inbound calls and schedule Client visits by finding the Perfect Match Caregiver using the Alayacare booking system. You will surpass response times, scheduling, and documentation standards to provide the highest level of care and service to our Clients, Franchise Partners and Caregivers. We offer a premium service that requires customer service-oriented professionals who thrive in fast-paced, self-led environments where you can add value with your detailed, accurate work in a time-sensitive manner. You will contribute to Care Services by being operationally excellent through consistent delivery of service level commitments and adherence to One Best Way processes, workflows and systems. You are observant and thrive on delivering exceptional customer service and client outcomes while doing whatever it takes to bring peace.You embody our four core values: Admire People, Find a Better Way, WOW Customer Experience, and Passionate About Making a Difference.For more information, visit https://www.nursenextdoor.com/ or watch our Culture video: https://www.youtube.com/watch?v=flxoFnKqZsQWhat You Will Lead:Deliver WOW customer service experience in every interaction with Clients, Caregivers and Franchise teams to exceed customer service standards while surpassing call hold timesUtilize the Alayacare platform for scheduling, follow workflows, follow one Best Way processes, and establish communication channels to promote efficiency and drive accurate data for business insightsDeliver on a Peace of Mind by ensuring that all Caregivers clock in for their visits and escalate no-show situations with a sense of urgency, conducting investigations as required within 22 minutes of the visit start timeSchedule and book Client visits using the scheduling platform at least 14 days out, find the Perfect Match Caregiver for each Client and complete documentation as requiredRespond to Caregiver questions regarding schedules and visit offersUpdate Client and Client Contacts on any changes to service, keeping accurate and detailed documentation in our systemResolve Franchise Partner issues with One Best Way and operational excellence in mindBe an active team member and contribute to process improvement initiatives that make Care Services a high performing teamProvide fast and easy access to Clients and Caregivers by answering a high volume of inbound calls in 30 seconds or lessWhat you will bring to Nurse Next Door:A minimum of 2 years of experience in a customer service roleStrong organizational skills with a proven ability to manage many ongoing tasksExcellent verbal and written communication skillsA professional and friendly attitude to quickly develop rapport with clients over the phoneAvailability from 1:30 PM onwards Tuesday to Saturday. Must be flexibleAs a Nurse Next Door employee you will receive:Flexible Benefits plans to meet your needs.Personal and Health Spending Accounts to support your pursuit for wellnessCompetitive base salaryProfit-sharing bonus planEmployee recognition and funSeniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesHospitals and Health CareReferrals increase your chances of interviewing at Nurse Next Door Home Care Services by 2xGet notified about new Call Center Representative jobs in Vancouver, British Columbia, Canada.Surrey, British Columbia, Canada 2 weeks agoOffice Coordinator / Executive Assistant - ThinkingboxCustomer Experience Associate - Inviting Applicants who identify as First Nation (Status and Non-Status) Inuit, and MétisBurnaby, British Columbia, Canada 1 year ago[B] Office Administrator - Regular FT AgeCare LakeviewNew Westminster, British Columbia, Canada 17 hours agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr