Technical Support Specialist
3 weeks ago
About UsSoutron Global is a B2B SaaS company that transforms how archives, libraries, cultural institutions, and corporate enterprises manage information, objects, and digital collections at the core of their organizations. Our solutions empower organizations across industries to preserve history, unlock knowledge, and drive meaningful impact.LocationRemote (preferably Canada)DepartmentCustomer SupportAbout The RoleWe are looking for a talented and motivated Technical Support Specialist to join our growing team. In this role, you will be a key resource for both our customers and our internal implementation team, providing expert guidance, hands‑on technical support, and practical advice. You will act as a product specialist, ensuring best practices and security standards are followed throughout the implementation and support lifecycle.Key ResponsibilitiesManage and maintain Windows Servers, ensuring stability, security, and performanceAdminister and support SQL Server, including scripting and queriesProvide responsive, high‑quality customer support, building trust and resolving technical issues efficientlySupport and troubleshoot at the database and application levelInstall, configure, and upgrade Soutron applications for customers in Soutron’s Cloud and on customer‑owned serversSupport pre‑sales activities through technical discovery, product demos, and solution alignmentConfigure and support Single Sign‑On (SSO) for client implementationsRequired Skills & QualificationsProven experience in Windows Server management and administrationStrong SQL Server management and scripting skillsKnowledge of SSO systems (e.g., Microsoft Entra ID) and frameworks (e.g., SAML, OAuth)Practical knowledge of HTML/CSS for troubleshooting and customizationExcellent problem‑solving skills with a strong customer‑first mindsetStrong communication skills, with the ability to work across teams and explain technical concepts to both technical and non‑technical audiencesNice To Have SkillsExperience with automation and scripting (e.g., PowerShell, Power Automate, Python)Familiarity with cloud platforms such as Azure or AWSExperience with Microsoft Reporting Services (e.g., building or customizing reports)What You’ll BringA passion for solving technical challenges and helping customers succeedA proactive mindset and eagerness to learnThe ability to work independently and collaboratively in a remote‑first environment #J-18808-Ljbffr
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Technical Support Specialist
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Technical Support Specialist
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Toronto, Canada Bloom Equity Partners Full timeAbout Us Soutron Global is a B2B SaaS company that transforms how archives, libraries, cultural institutions, and corporate enterprises manage information, objects, and digital collections at the core of their organizations. Our solutions empower organizations across industries to preserve history, unlock knowledge, and drive meaningful impact. Location...
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