Bilingual Automotive Accounting Software Trainer

Job Title: Bilingual Automotive Accounting Software Trainer Company: PBS Systems Location: Ottawa, Ontario (Remote work based out of Ottawa/Gatineau area with travel to customer sites in Canada, the US, or the Caribbean) Job Type: Full-time, Permanent, Remote No. of Openings: 1 Internal Job Title: DTO – Bilingual Trainer - Accounting Reports To: Team Lead, DTO Accounting Job Requirement(s): Up to 2 weeks of travel within Canada and the United States per month The Opportunity We are changing the way people buy and service cars. Over 30 years, PBS has become the third largest Dealership Management System (DMS) provider in North America, welcoming hundreds of new users each month. We view our customers as business partners and technology innovators. Our software manages all aspects of an automotive dealership—from sales and service to inventory management and accounting. The Role As a Bilingual Accounting Software Trainer you will support and train new and existing customers on our Dealer Management Software (DMS). You’ll provide virtual training, online and phone support before implementation, and on-site installation training when required. The position is primarily remote with equal parts home-based work and travel to customer sites. Job Responsibilities Learn and develop an understanding of the PBS software Learn and develop an understanding of the process for training customers on the PBS software Learn and develop an understanding of data entry and other key tasks Complete the payroll module Become an install resource without assistance Prioritize tasks without direction from Team Leads Take the initiative to learn new products to increase knowledge Provide excellent support to our customers in our software Navigate our DMS Software to better assist customers Work directly with customers and train all sessions in the assigned silo and, if possible, other silos Maintain a positive relationship with customers, identifying needs and ensuring they are met or exceeded Respond to internal and external training requests in a timely manner Write up tickets, investigate issues, and escalation to the corresponding teams Create and maintain a positive work environment Share knowledge within the DTO team and other silos Maintain and update documentation as processes change Commit to an ongoing system of education and cross‑training Monitor the DTO queue Deliver excellent customer service skills Go the “Extra Mile” Perform other duties and responsibilities as assigned Qualifications Fluent in French and English (speaking, reading, writing) Experience in bookkeeping/accounting 1‑2 years’ previous experience in the automotive industry, dealership environment, or PBS is an asset High School Diploma Computer proficient with knowledge of Microsoft Office Suite Strong problem solving & troubleshooting skills Effective time management & organizational skills Strong multitasking & prioritization skills Strong documentation abilities Excellent communication skills Ability to travel within Canada and the USA up to 2 weeks per month; proof of valid passport and/or US visa (if applicable) and a valid full‑class driver’s license are required What We Offer Internal promotion and growth opportunities An education department dedicated to professional and personal development Opportunity to travel Free parking Staff events Competitive annual base salary Bonus for product certification up to $4,800 per year Great referral bonus Staff discounts with GM, Dell, Goodlife and more Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder. PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required. #J-18808-Ljbffr