Head of Housekeeping

3 weeks ago

Greater Vancouver Regional District BC, Canada Evergreen Hospitality Group Full time

The Evergreen Hospitality Group is one of BC’s largest family-owned hospitality & tourism groups. We currently operate more than 25 properties in some of the most beautiful parts of British Columbia, from Vancouver Island (Victoria, Nanaimo, Parksville, Courtney, Campbell River, and Ucluelet), to the Lower Mainland (Burnaby, Langley, Abbotsford, Hope), to the Sunshine Coast (Gibsons, Sechelt, Halfmoon Bay, Powell River). The Housekeeping Supervisor plays a critical role in leading the Housekeeping team to maintain high standards of cleanliness, efficiency, and guest satisfaction at one of Evergreen’s market-leading properties. This position oversees all aspects of the housekeeping and laundry operation at a single hotel, and works hands-on to support a small, hardworking team. The supervisor also manages inventory and supply control, supports staffing and training, and contributes to overall guest satisfaction. The scope of responsibilities for the Housekeeping Supervisor includes: Property-Wide Housekeeping Oversight: Supervise daily housekeeping and laundry operations across diverse accommodation types, public areas, and amenity spaces. Conduct regular inspections to ensure rooms meet standards of cleanliness and presentation. Team Leadership & Support: Train and mentor staff, ensuring consistency in procedures and attention to detail across all units. Monitor staff performance and attendance. Respond quickly and professionally to guest complaints or service requests. Inventory & Supplies Management: Conduct regular inventory counts. Oversee proper handling and labeling of cleaning chemicals and PPE. Support environmentally sustainable cleaning practices in line with hotel goals. Liaise with Front Desk and Maintenance teams to report issues, align on guest needs, and support smooth turnover of rooms. Communicate changes in occupancy, group bookings, and events to Housekeeping team. Minimum 2 years of hotel or resort housekeeping experience; Positive attitude with a problem-solving mindset and strong guest-service orientation. Proficiency with spreadsheets or digital checklists is an asset. Must be available weekends, holidays, and during peak season. We are committed to diversity, inclusion, and equitable access to opportunities. Accommodations are available upon request for candidates taking part in the selection process.

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