Case Manager

Case Manager (Personne gestionnaire de cas) Join to apply for the Case Manager role at Workplace Safety and Insurance Board (WSIB). Work Arrangement: Commence in 2026 with a requirement to work in-office up to 5 days a week. Salary Grade: 213 – From: $97,184.05 Office Locations Guelph – Unilingual Guelph – Bilingual Hamilton – Unilingual Hamilton – Bilingual Kingston – Unilingual Kingston – Bilingual London – Unilingual London – Bilingual North Bay – Unilingual North Bay – Bilingual Ottawa – Unilingual Ottawa – Bilingual Sault Ste. Marie – Unilingual Sault Ste. Marie – Bilingual St. Catharines – Unilingual St. Catharines – Bilingual Sudbury – Unilingual Sudbury – Bilingual Thunder Bay – Unilingual Thunder Bay – Bilingual Timmins – Unilingual Timmins – Bilingual Toronto – Unilingual Toronto – Bilingual Waterloo – Unilingual Waterloo – Bilingual Windsor – Unilingual Windsor – Bilingual Join Our Team—Where Potential Meets Purpose—at WSIB At the WSIB, our mission is to support workers and employers when injury or illness happens on the job. We act quickly to provide wage‑loss benefits, medical coverage, and practical support to help people recover and return to work. As one of North America's largest insurance organizations, covering over five million people in more than 300,000 Ontario workplaces, we’re committed to making workplaces safer and supporting recovery every step of the way. Why Work With Us? Grow your career through diverse opportunities and continuous learning Be valued and recognized for your contributions Work in a supportive, team‑focused environment Access comprehensive health, wellness, and a defined benefit plan Receive a competitive salary and, where applicable, a bilingual language bonus About the Opportunity: Case Manager Are you a strong decision‑maker who thrives in a fast‑paced environment? Do you communicate clearly, collaborate effectively, and adapt quickly to changing situations? Are you known for following through and getting results? If so, the Case Manager role at WSIB could be your next career move—where your potential meets purpose. What You’ll Do As a Case Manager, you’ll play a vital role in guiding injured workers and employers through the claims process. You will be responsible for making fair and timely decisions, developing and implementing case management plans, and ensuring positive outcomes for all parties. Make informed decisions based on legislation, policy, and best practices, and communicate these clearly to workers, employers, and healthcare providers. Gather and analyze information from multiple sources to assess eligibility and progress cases efficiently. Adapt to new information and changing circumstances, adjusting plans as needed to ensure successful recovery and return‑to‑work outcomes. Collaborate with internal teams and external partners, participating in case conferences, sharing best practices, and providing mentorship where needed. Execute case management plans by coordinating actions, monitoring progress, and ensuring timely follow‑through on all activities. Facilitate open communication between workplace parties, supporting a safe and sustainable return to work. Identify and address barriers to recovery and return‑to‑work, leveraging resources and expertise as required. Resolve disputes proactively and handle requests for reconsideration or appeal in a fair and transparent manner. Who You Are Sound decision‑making skills and ability to weigh complex information. Exceptional communication (verbal and written) with empathy and clarity. Adaptability to evolving situations and client needs. Strong teamwork and collaboration within multidisciplinary teams. Demonstrated ability to follow through and deliver results. What You Will Bring Education University completion at undergraduate level. Experience Two years prior experience in Adjudication or Case Management and Customer Service. Adjudication involves decision making, gathering and weighing information against guidelines, policy and laws to arrive at an objective outcome. Case management involves assessment, planning, facilitation and advocacy for options and services to meet an individual's needs to promote optimal outcomes. This position is currently eligible for an education equivalency. Additional years of experience will be considered in place of levels of education on a 2:1 basis. Management has set a minimum threshold for education equivalency at the college diploma program of over one year and up to two years. Education Levels College diploma program of over one year and up to two years plus 6 years of experience. College diploma program of over two years and up to three years plus 4 years of experience. Our Commitment to Equity, Diversity and Inclusion We respect and value the diversity of our people. We strive to create an environment where employees can be themselves and where our differences are celebrated. WSIB is committed to being accessible and inclusive and follows barrier‑free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation, please let us know. Disclosing Conflicts of Interest Public servants at WSIB must act ethically at all times. Applicants must disclose any circumstance that could lead to a real, potential or perceived conflict of interest. Privacy Information We collect personal information for recruitment purposes under the Workplace Safety and Insurance Act, 1997. If you have questions about the collection or use of your information, contact the WSIB Privacy Office. To Apply Please submit your application by the closing date. Seniority level Mid‑Senior level Employment type Full‑time Job function Other Industries Public Safety, Government Administration, and Insurance #J-18808-Ljbffr