Case Manager

The Cross Cultural Learner Centre is a non-profit organization, located in London, Ontario, that provides settlement services for newcomers to Canada. We are currently looking for a full-time, permanent **Case Manager **to join our team.

We are looking for someone with a deep understanding of the newcomer experience and knowledge of London based healthcare resources, to assist our newcomer clients with their healthcare needs. The Case Manager, assesses the needs of our clients, provides information and referral to local healthcare and other resources and often accompanies our clients to appointments. You'll meet with clients in their homes, online, in our offices or in healthcare settings so a drivers license and vehicle is required. Ability to speak a newcomer language is a big asset.

Responsibilities include:

- Conduct detailed needs assessments for Government Assisted Refugees (GAR’s)
- Identify GAR’s short and long-term settlement goals
- Conduct group orientation sessions with the Resettlement Assistance Program (RAP)
- Conduct friendly home visits as required to re-assess client needs
- Direct and accompany clients to group activities that may include: social activities, group discussions, advocacy groups, conversational circles, etc.
- Arrange appointments, interpretation services and accompany newcomers as needed
- Develop, design and maintain a list of general program & activity resources
- Conduct and publicize group sessions and activities for group participants
- Work closely with the Medical Clinic staff (doctors, medical students, etc.) to ensure seamless service referrals and follow-ups
- Refer clients to Community Connections, Settlement (internal and external) and other required services
- Develop and cultivate relations and partnerships with community (building capacity)
- Develop and cultivate relations with recreational groups and organizations
- Conduct client support services exit Interviews
- Participate in case management meetings

If you'd like to join our team, the first step is to send us a resume and cover letter introducing yourself. Please highlight any experience you have working with newcomers or assisting vulnerable clients in healthcare settings.

Qualifications for this role are:

- The minimum level of education required is a Community College Diploma preferably in Social Services, Counselling, Psychology, or related fields.
- Minimum of one year of experience working with newcomer families, including adults, children youth & seniors and working in partnerships with other health and community agencies.
- Ability to operate normal office equipment such as computers and printers
- Keyboarding skills
- Ability to read and communicate straightforward and routine information to clients, CCLC staff, school staff and other partners
- Ability to read and authenticate client documents
- Ability to prepare standard reports, forms and program statistics
- Ability to demonstrate anti-oppressive practices
- Ability to provide trauma and violence informed care
- Ability to demonstrate commitment to respond to clients’ requests and needs in a timely manner
- Ability to communicate effectively both in individual and in group settings
- Ability to work effectively as part of a team

We look forward to hearing from you.

**Job Types**: Full-time, Permanent

**Salary**: From $26.15 per hour

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision care

Schedule:

- Day shift

Application question(s):

- Do you speak any languages other than English?
- This position is located in London, Ontario. Do you live in the London area or do you need to relocate? Please be advised CCLC is not is position to assist with any relocation costs.

Work Location: In person