Disability Payment Specialist

Group Life & Disability location_on Waterloo, ONWith every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us.At the OTIP Group of Companies (OGC), we believe that something special happens when employeesfeel valued forthe work they do, supportedasthe people they are, andincluded in thevery fabric of the organization: they bringtheirbestto work every day. And that's why we mean itwhen wesay we put our people at the centreofeverything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service.Job DescriptionWhat You’ll Do:Reporting to the Manager, GL&DC - Disability Benefits Coordination, you’ll beresponsible for reviewing and setting up new disability and life waiver claims, verifying members’ eligibility, calculating disability benefits, and processing payments. They are also the primary contact with School Boards and responsible for addressing Member enquiries about the LTD claim status and policy provisions.The core parts of your role will be to:Determine coverage eligibility of disability claims and life waiver claims to provide accurate benefit start dates and other payment information to the assigned Disability Analyst.Obtain the required information to provide accurate calculations including manual complex calculations. Superior policy knowledge and interpretation.Provide superior customer service on an assigned caseload of new and ongoing disability and life waiver claims.Responsible for ensuring the accuracy of the financial information for the disability life reserve feed.Identify training needs with plan administrators and unions. Ensuring they have up to date knowledge of processes and claim requirements as they relate to disability payments and eligibility.Build and foster strong relationships with the school board and unions. Attends in person and virtual meetings as needed. Provide accurate information to members on payments and offsets.Prepares and processes responses to Members, Unions and School Board representatives in accordance with established standards.Performs other duties within competence, as assigned.QualificationsLet’s Talk About You:This is the unique blend of skills and experience we would love to see in an ideal candidate:Post-secondary diploma or degree or equivalent business experienceThree to five years’ experience in short term or long-term group disability claims insurance and understanding of policy language and application.Experience in short- or long-term disability calculations and payments.A strong ability for mathematical calculations/applications and successful completion of a mathematical aptitude testIntermediate knowledge of Microsoft Office Suite applications.Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.Superior time management and organizational skills to manage competing priorities, including project management skills.The ability to communicate in French will be considered an asset.We also consider your potential.If you know you have what it takes to do the job, but your experience doesn’t exactly match the qualifications above, we encourage you to apply and provide us with more details about why you think you would be a great fit.Additional InformationSome of the Perks We Offer:We offer best-in-class pension and benefits, total reward programs and comprehensive mental wellness supports to set you up for every success in and outside of work. Here are just some of the reasons you’ll love working here:Rewarding salary and bonuses that truly value your dedicationIndustry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first dayDefined benefit pension plan for a financially confident retirement100% coverage of approved continuing education and licensing fees (including RIBOcourses in Ontario)Flexible work-from-home and hybrid optionsUnlock your potential with opportunities for advancementLet’s work together If you are interested in this opportunity, pleaseapply online.OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavor to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities.As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique.We are an equal opportunity employer and encourage applications from all qualified individuals.We thank all applicants for their interest; however, only candidates selected for an interview will be contacted. #J-18808-Ljbffr