Dispatch and 3PL Coordinator

4 weeks ago


Vancouver, Canada JRoss Recruiters Full time
  • Monitor container arrivals and unloading schedules
  • Arranging dispatch of product for customers in BC and throughout Canada
  • Take payments from customers, confirm deliveries and manage special requests
  • Contact customers regarding delivery date and time
  • Liaise with Showroom and Customer Service Managers to resolve issues such as, delivery delays, dispatch of floor stock etc.
  • Ensure clear and accurate data entry into SAP regarding payments, customer details, customer requests etc.
  • Liaise with Customer Service team and advise of any issues relating to dispatch or final balance collection
  • Support Global Warehousing Team with implementation and improvement of process and hardware/software.

CAPABILITIES

  • Be a dedicated employee of the brand and adhere to all procedures and policies
  • Ensure that your work is to the best of your ability and meets the required standard. - Be punctual and responsible
  • Promote a positive work environment
  • Carry out any other task, as requested by management.
  • Ability to work from multiple locations (Showroom office & warehouse)

KEY CHALLENGES FOR THE ROLE

  • Ensuring tasks are completed in a timely manner to meet daily deadlines and KPIs
  • Ability to successfully manage multiple competing priorities
Requirements
  • Retail or Consumer product experience or previous experience in a similar role
  • Radaro and/or Dispatch Track experience
  • Office 365
  • SAP
  • Exceptional customer service
  • Ability to build relationships with diverse stakeholders
  • Proactive with the ability to work independently and part of a team
  • Sound conflict resolution and problem-solving skills
  • Ability to work towards daily deadlines
  • Work efficiently in accordance with planning deadlines
  • Excellent verbal communication when speaking with customer
Resume * please attach resume in MS-Word format More information
  • Files must be less than 2 MB.
  • Allowed file types: doc docx.

Cover Letter please attach cover letter in MS-Word format More information

  • Files must be less than 2 MB.
  • Allowed file types: doc docx.

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