People Operations Specialist

DescriptionAbout Ck Specialty Insurance AssociatesCk Specialty Insurance Associates is a rapidly growing, independently owned wholesale insurance brokerage committed to providing innovative and customized insurance solutions to retail agents and brokers across the country. Founded with a strong entrepreneurial spirit, Ck Specialty was built on the foundation of speed, service, and partnership with our retail agents. Traits that remain at the core of everything we do.Since our inception in 1998, we have grown into a respected name in the Excess & Surplus (E&S) marketplace. We focus on a wide range of commercial and personal lines, offering access to top-rated carriers and niche products that meet the unique needs of today’s insurance buyers.At Ck Specialty, we operate with a 120% mentality; always going above and beyond in how we serve our clients, partners, and each other. We value precision, reliability, organization, and speed, which is why our team lives by the acronymPROS. We’re a company for self-starters, problem-solvers, and professionals who want to be part of something fast-moving and impactful.Why Join Ck Specialty?Supportive, high-energy team cultureRoom for growth and career development in a fast-scaling companyStrong leadership that invests in training and developmentA voice at the table - your ideas matter hereWhether you’re new to the insurance industry or bringing years of experience, Ck Specialty is a place where your contributions can make a real difference. We're proud of our track record, but even more excited about what's ahead.Position OverviewWe are seeking an experienced HR professional to own and execute our core people operations. This role is highly hands-on and execution-driven, responsible for ensuring our HR processes are consistent, compliant, and scalable as the company grows. The ideal candidate is confident leading difficult conversations, building structured processes, and supporting leadership through clear documentation and follow-through.This role will operate independently and serve as the primary point of contact for employee relations, performance management, and HR operations.Key ResponsibilitiesHiring, Onboarding & OffboardingExecute the full hiring lifecycle, including job postings, interview coordination, candidate evaluation, and onboardingManage employee offboarding and terminations in alignment with leadership directionMaintain consistent hiring and exit processes across the organizationEmployee Relations & Performance ConversationsServe as the first point of contact for HR-related employee concernsLead difficult employee conversations with professionalism, empathy, and claritySupport leadership with performance management, corrective action, and documentationPerformance Management & AccountabilityExecute performance review cycles and ongoing feedback processesPrepare documentation and templates for performance improvement plans and disciplinary actionsReinforce accountability while maintaining a fair, respectful, and compliant workplaceProcesses, Documentation & TemplatesBuild, maintain, and improve HR processes, policies, and internal documentationCreate standardized templates for common HR scenarios (discipline, reviews, promotions, exits, etc.)Ensure HR documentation is organized, current, and consistently appliedOrganizational & Leadership SupportTranslate strategic direction into operational executionIdentify gaps in people processes and recommend practical, scalable improvementsSupport company initiatives by creating structure that enables follow-through and consistencyWhat Success Looks LikeHR processes run smoothly without constant interventionEmployees experience consistency, clarity, and professionalismDifficult conversations are handled promptly and correctlyDocumentation is organized, accessible, and scalableLeadership can focus on strategy, trusting HR execution is handledIdeal Candidate Qualifications5+ years of experience in HR, People Operations, or a related fieldComfortable owning execution independently without a supporting HR teamConfident handling difficult conversations and sensitive situationsHighly organized, proactive, and detail-orientedEnjoys building systems and processes in a growing organization401(k) retirement planHealth, dental, and vision insuranceGenerous Paid Time Off, Vacation, and Sick leaveTuition reimbursementDisability insuranceRemote work flexibility #J-18808-Ljbffr