Research Support Specialist, Contact Centre
4 weeks ago
Bilingual Customer Service Representative (Banking) Start Date: January 19, 2026 | Number of Positions: 15 | Employment Type: Permanent Dynamic bilingual role in the insurance industry supporting retirement services across Canada. Work in a hybrid model from Halifax or Montreal, with paid training, flexible hours, and potential for extension or full‑time hire. Ideal for contact center professionals with strong communication skills in English and French. What is in it for you Hourly salary of $25.54. 3‑month contract with the potential for permanent employment. Full‑time position: 37.50 hours per week. Rotating shifts between 8 am to 8 pm EST. Hybrid work: 3 office days, from Tuesday to Thursday. Industry: Insurance and Canadian Retirement Services. Responsibilities Handle client service requests accurately and efficiently at the initial point of contact. Provide detailed information on Canadian retirement and investment products. Use multiple administrative systems to manage and resolve inquiries. Guide customers through required forms and policy processes. Proactively identify client issues and recommend service improvements. Resolve issues within service guidelines and escape when needed. Participate in process improvement initiatives and share feedback on client trends. Maintain current knowledge of company policies and procedures. Meet performance standards in productivity, quality, compliance, and customer satisfaction. Process client transactions as required. Protect client privacy and mitigate risk related to account takeovers and fraud. Manage multiple cases simultaneously in a fast‑paced environment. Foster a positive team culture and client relationships. Qualifications Post‑secondary education with relevant industry certification preferred, or equivalent work experience. 1+ year of contact center experience in a client‑facing service role. Bilingual fluency in English and French to support clients in both languages. Proven customer service orientation with excellent verbal and written communication skills. Ability to build strong relationships and maintain a client‑first approach. Comfortable working independently and collaboratively in a team setting. Analytical thinking and problem‑solving capabilities. High attention to detail and organizational skills. Ability to multitask and prioritize effectively in a time‑sensitive environment. Responsible and solution‑focused mindset with ownership of client issues. Familiarity with insurance or financial services policies, processes, or tools is an asset. Why Recruit Action? Recruit Action (agency permit: AP‑) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted. #J-18808-Ljbffr
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Research Support Specialist, Contact Centre
4 weeks ago
Montreal, Canada TMX Group Full time**Venture outside the ordinary - TMX Careers**The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets. United as a global team, we’re connecting cross-functionally, traversing industries and geographies, moving opportunity into...
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Research Support Specialist, Contact Centre
5 hours ago
Montreal, Quebec, Canada TMX Group Full timeVenture outside the ordinary - TMX CareersThe TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets. United as a global team, we're connecting cross-functionally, traversing industries and geographies, moving opportunity into action,...
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Research Support Specialist, Contact Centre
1 week ago
Montreal (administrative region), Canada TMX Group Full timeBilingual Customer Service Representative (Banking) Start Date: January 19, 2026 | Number of Positions: 15 | Employment Type: Permanent Dynamic bilingual role in the insurance industry supporting retirement services across Canada. Work in a hybrid model from Halifax or Montreal, with paid training, flexible hours, and potential for extension or full‑time...
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Montreal (administrative region), Canada Providence Research Full timeClinical Research Monitor, Canadian Regional Coordinating Centre EASi-KIDNEY (A multicenter international randomized double-blind placebo-controlled clinical trial of the aldosterone synthase inhibitor in patients with chronic kidney disease treated with empagliflozin) is a large international investigator-initiated study, run through the University of...
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Montreal (administrative region), Canada Providence Research Full timeClinical Research Monitor, Canadian Regional Coordinating Centre EASi-KIDNEY (A multicenter international randomized double-blind placebo-controlled clinical trial of the aldosterone synthase inhibitor in patients with chronic kidney disease treated with empagliflozin) is a large international investigator-initiated study, run through the University of...
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Budget Specialist
3 weeks ago
Montreal (administrative region), Canada RI-MUHC | Research Institute of the MUHC | #rimuhc Full timeBudget Specialist - CIM (Research Institute) Do you want to work for a world‑renowned research institute that pushes the boundaries of biomedical science and health research? Right here in Montreal! At the Research Institute of the McGill University Health Centre (RI‑MUHC), you can be part of an organization focused on scientific discovery and innovation...
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Budget Specialist
2 weeks ago
Montreal (administrative region), Canada RI-MUHC | Research Institute of the MUHC | #rimuhc Full timeBudget Specialist - TPO - CIM (Research Institute) 1 day ago Be among the first 25 applicants Do you want to work for a world-renowned research institute that pushes the boundaries of biomedical science and health research? Right here in Montreal! At the Research Institute of the McGill University Health Centre (RI-MUHC), you can be part of an organization...
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Budget Specialist
4 weeks ago
Montreal (administrative region), Canada RI-MUHC | Research Institute of the MUHC | #rimuhc Full timeBudget Specialist - TPO - CIM (Research Institute) Do you want to work for a world‑renowned research institute that pushes the boundaries of biomedical science and health research? Right here in Montreal! At the Research Institute of the McGill University Health Centre (RI‑MUHC), you can be part of an organization focused on scientific discovery and...
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Budget Specialist
4 weeks ago
Montreal (administrative region), Canada RI-MUHC | Research Institute of the MUHC | #rimuhc Full timeBudget Specialist - TPO - CIM (Research Institute) 2 days ago Be among the first 25 applicants Do you want to work for a world-renowned research institute that pushes the boundaries of biomedical science and health research? Right here in Montreal! At the Research Institute of the McGill University Health Centre (RI‑MUHC), you can be part of an...
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Budget Specialist
4 weeks ago
Montreal (administrative region), Canada RI-MUHC | Research Institute of the MUHC | #rimuhc Full timeBudget Specialist - CIM (Research Institute) Do you want to work for a world‑renowned research institute that pushes the boundaries of biomedical science and health research? Right here in Montreal! At the Research Institute of the McGill University Health Centre (RI‑MUHC), you can be part of an organization focused on scientific discovery and innovation...
