Translation Service Coordinator

3 weeks ago

Ahuntsic North, Canada Cultural Interpretation Services for Our Communities (CISOC) Full time

JOB SUMMARY
The Translation Service Coordinator is responsible for the daily processing of translation requests.

KEY RESPONSIBILITIES: ·
Managing and processing the flow of incoming translation requests, from opening to completion, and resolving routine inquiries.
Assigning specific translation requests to the appropriate Community Translator by selecting the Translator based on various factors such as training and qualifications.
Following up with all parties such as translators, clients, and user agencies to confirm costs, assignment, and other required information.
Reviewing submitted translation work as appropriate.
Assisting Program Manager to ensure exceptional quality and performance standards are met.
Providing administrative and functional support to translators as required.
Dealing with client concerns and bringing forward complaints to the Program Manager.
Providing system support such as collecting data from translators and entering information into database.
Managing and maintaining other electronic records ensuring efficient and systematic control of documentation.
Providing regular statistics for internal purposes and researching for potential new clients.
Performing other related duties as required.
EDUCATION & EXPERIENCE
Post-secondary education in a related field such as translation, linguistics, communication, business administration or a combination of related education and experience.
Proficiency in both English and French is a requirement; knowledge of additional languages is an asset.
KNOWLEDGE, SKILLS, & ABILITIES
Excellent organization skills and ability to manage a wide variety of tasks often.
Strong computer skills including proficiency with MS Access, MS Office and web based tools; graphic design experience an asset.
Ability to make sound decisions to allocate work assignments in an efficient manner.
Strong verbal and written communication skills, with an ability to communicate with a broad range of stakeholders.
Ability to maintain a calm and professional demeanor in stressful and challenging circumstances.
Ability to work both independently and with a team in a fast-paced environment.
Respect for the values and differences that all members of a small multicultural team bring to an office environment
Adapts well to different approaches and is flexible to move in new directions.
DECISION MAKING & ACCOUNTABILITY
The ideal candidate should demonstrate the following decision-making and accountability skills:
Works under minimal supervision and receives guidance as required.
Makes decisions and exercises independent judgement within generally established procedures and practices.
Uses tact and discretion when communicating information concerning clients' personal documents.
WORKING CONDITIONS
Work is performed in an office environment that is clean and comfortable.
No additional equipment is required from the candidate
COMPENSATION
$45,000.00 annually
PLEASE APPLY BEFORE APRIL 29TH, 2024.

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