Disability Claims Administrator

OverviewJoin to apply for the Disability Claims Administrator role at Canada Life. This is a permanent full-time, hybrid role in Vancouver with in-office presence two days per week to collaborate with colleagues and support clients effectively.The Disability Claims Administrator is primarily responsible for calculating and issuing long-term disability benefit payments. This includes interpreting contractual provisions to determine benefit entitlement including offsets and tax requirements utilizing the payment and management systems. The administrator will handle all calculation-related inquiries and manage the maintenance of long-term disability claims in accordance with contractual and corporate policies.What you will do:For new claims, complete the financial information including the initial benefit calculation, the DLR and waiver reserve set upCalculate and issue long-term disability benefit paymentsPerform straight-forward LTD benefit calculations including inflation protection, cost of living increases, rehabilitation, and partial period calculations in accordance with contractual provisionsPerform straight-forward under/overpayment calculations, follow up for repayment, processing BEN refunds and adjustmentsExplain benefit calculations and payments, including tax issues to customers over the phone or in writingFollow-up CPPFor maintenance of long-term disability claims, request and assess medical updates, verify other income calculations, and follow ups as requiredOther administrative and financial duties in support of claims teams as requiredHandling data verification and exception reports to resolve system discrepanciesWhat you will bring:Post-secondary education with a strong financial background or equivalent related experienceExcellent mathematical and analytical skillsDemonstrated organizational and time management skillsExcellent oral and written communication skillsTeam player with demonstrated customer service skillsProficient in using Microsoft (Outlook, Word, Excel) and possess the aptitude for learning additional industry-related softwareCritical thinking and problem-solving abilitiesAbility to remain flexible, work as part of a team as well as independentlyReliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada. The cost of submitting these checks will be covered by Canada Life.The base salary for this position is between $42,500-$57,400 annually. This represents base salary only and does not include other variable compensation components of our total compensation (i.e. annual bonus, commission, etc). If you are selected to move forward in our recruitment process, your recruiter will discuss additional details of our total rewards program.Career opportunities will be open for a minimum of 5 business days from the date of posting; closing dates vary depending on activity. All applications received will be reviewed on a rolling basis.Be your best at Canada Life—Apply today Canada Life is committed to an inclusive, accessible environment where all employees and customers feel valued, respected and supported. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. To request a reasonable accommodation, contact talentacquisitioncanada@canadalife.com.Canada Life thanks all applicants; only those who qualify for an interview will be contacted. #J-18808-Ljbffr