Customer Experience Associate

Customer Experience Associate – Whitby, Ontario, Canada Work Location: Whitby, Ontario, Canada Hours: 15 Line Of Business: Personal & Commercial Banking Pay Range: 22.50 - 28.33 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Our compensation policies allow colleagues to progress through the salary range over time as they advance in their role. Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long‑lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services, refer customers to the appropriate team member or internal bank partner, while ensuring a positive customer experience. Job Summary Take the next step in your career today by applying for the position of Customer Experience Associate. We expect an all‑around champion who can understand customer needs and advise the best‑suited banking solutions for a positive customer experience. In This Role, You Will: Process financial transactions such as deposits, withdrawals, and bill payments in accordance with standardized operating procedures, industry regulations, and TD’s Code of Conduct and Ethics. Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters. Respond to and resolve customers’ concerns using standard procedures and escalating non‑standard activities as necessary. Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner. Connect personally with customers to advise them appropriately and clearly on banking solutions and processes. Help build a positive, diverse and equitable work environment by promoting team effectiveness and participating in personal performance development. Assist the team by respecting coworkers, staying dedicated, and keeping everyone up‑to‑date on the status of routine activities. Deliver quality customer experiences and recommend operational improvements where opportunities exist to improve and achieve operational excellence. Job Requirements High School diploma and/or 1+ years of relevant experience. Undergraduate degree or equivalent is an asset. Strong administration, organizational, planning, and time‑management skills to work in a fast‑paced environment. Hands‑on knowledge of using MS Office (Word, Excel, Outlook) and internet. A go‑getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities. A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner. Colleague Development Through regular career, development, and performance conversations with your manager, you will have access to an online learning platform and mentoring programs to help unlock future opportunities. Training & Onboarding We will provide training and onboarding sessions to ensure that you have everything you need to succeed in your new role. Interview Process We’ll reach out to candidates of interest to schedule an interview and aim to communicate outcomes to all applicants by email or phone call. Accommodation Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Language Requirement (Quebec Only) Sans Objet Seniority level Entry level Employment type Part time Job function Other Industries Investment Banking Our Total Rewards Package The Total Rewards package reflects the investments we make to help colleagues and their families achieve financial, physical, and mental well‑being goals. It includes a base salary, variable compensation, health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. #J-18808-Ljbffr