Base Manager, Airport Fueling

Executive Flight Centre Aviation Ltd. ("EFC Aviation" or "EFC") has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC is part of a national aviation platform which offers a diverse range of services to meet the needs of airports and aerodromes. Our vision is to provide first class services to all customers in the aviation industry by focusing on safety, quality, and customer service. EFC takes pride in being an equal opportunity employer committed to the principles of employment equity. We value diversity in our workforce and have made a commitment to ensure equitable representation of women, indigenous peoples, persons with disabilities and visible minorities at all occupational levels within our workforce. We believe that the diversity of our employees strengthens the company and furthers both individual and company successes. EFC is committed to inclusivity, equity, and accessibility in the selection of our teams and throughout employment. If you require accommodation during the recruiting process, please let us know. EFC is seeking an experienced and dynamic Base Manager to lead our fueling operations at Regina Airport. This is a full-time, in-office leadership role responsible for the overall management of the base, including operational performance, safety, team leadership, and customer service. The successful candidate must be available to respond to after-hours emergency calls and, when necessary, provide hands‑on fueling support. To meet operational requirements, residency in Regina, Saskatchewan, or the ability to relocate, is essential. Description The Base Manager is responsible for the strategic leadership, direction, and oversight of all aspects of the into‑plane fueling operation. This includes ensuring regulatory compliance and adherence to company protocols and procedures. The role involves managing a team of Aircraft Refuelers, providing guidance and support, and participating directly in fueling operations when required. Responsibilities Lead and manage all aspects of the aircraft fueling operation, ensuring compliance with EFC policies, regulatory standards, and a strong focus on safety and customer service. Oversee operations at the Shell‑owned tank farm, including inventory control, quality assurance, maintenance, safety, and administrative functions. Drive operational efficiency and business growth by assessing, updating, and implementing effective business processes. Develop and foster a culture of safety, empowerment, teamwork, and continuous improvement. Manage the site’s financial performance, including monthly income statement analysis, annual budgeting, and operational expenditures. Forecast staffing needs and maintain appropriate staffing levels to meet operational, safety, and quality requirements. Lead all aspects of employee management, including recruitment, onboarding, performance management, training, scheduling, and terminations, in collaboration with Human Resources. Establish annual goals for the site and team, monitor progress through key performance indicators (KPIs), and ensure continuous improvement. Maintain and update Standard Operating Procedures (SOPs) and the Emergency Response Plan specific to the site. Coordinate the Safety Management System (SMS), ensuring timely reporting and resolution of safety issues. Communicate professionally with customers, contractors, and the Airport Authority to address inquiries and concerns. Provide exceptional customer service and proactively seek opportunities to enhance client satisfaction. Identify and pursue new business opportunities and revenue streams. Issue purchase orders and manage procurement of supplies and equipment as needed. Ensure compliance with fuel inventory control procedures and maintain accurate records. Collaborate regularly with other location managers and senior leadership to share best practices and align operational strategies. Lead by example to maintain high team morale and strong internal communication. Respond to after‑hours operational issues and provide support when required. Maintain a tidy and orderly work area exhibiting pride in work performance and contributing to a healthy and safe work environment. Ensure exceptional, courteous and respectful customer service. Comply with and participate in the Company’s Health & Safety and Quality programs and initiatives. Perform any other duties as required. Qualifications and Experience Post‑secondary education in a related field is preferred. Minimum 5 years of management experience, including direct involvement in operations, business processes, and team leadership. Minimum 2 years of experience in the aviation industry, with at least 2 years of fueling experience is preferred. Valid Class 5 driver’s license with a clean driver’s abstract is required, class 3 is preferred. Ability to obtain and maintain an Airport Restricted Area Identity Card (RAIC) and all required security clearances. Must be able to obtain a Restricted Operator’s Certificate (radio license) within 60 days of employment. First Aid and CPR certification are considered assets. Strong leadership and interpersonal skills, with the ability to influence, negotiate, and build effective relationships with internal and external stakeholders. Excellent verbal and written communication skills. Proven ability to analyze and interpret customer needs, offering appropriate solutions and resolutions. Sound analytical thinking, planning, prioritization, and execution skills. Strong problem‑solving and decision‑making abilities, with a high attention to detail and accuracy. Proficient in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint. Good financial and business acumen. Highly motivated, professional, punctual, and diligent, with the ability to work under pressure and adapt quickly in a dynamic environment. Physically capable of lifting or moving up to 60 lbs, and working in inclement weather, overtime, and extended shifts. Able to respond to afterhours calls and provide support/guidance as required. Able to work independently and collaboratively as a productive member of the EFC team. What EFC can Offer? Competitive compensation. A fun and exciting working environment. A job that keeps you active and engaged with a strong focus on safety, employee health, and wellness. Extended Health and Dental Benefits with minimal premiums. Group Retirement Plan including Deferred Profit‑Sharing Plan (DPSP) and a Group RRSP for Full Time Employees. An incredible work environment focused on hard work, fun and celebrating our successes. A workplace that supports Environmental, Social, and Governance (ESG) values, including environmental stewardship, inclusive hiring practices, and transparent governance. Career development and advancement opportunities across our national aviation platform, with roles available in cargo, fuel operations, airports, aerodromes, administration, sales, accounting, human resources, safety, and training. Please visit our web site at http://www.efcaviation.ca/ for a complete description of our company and to view other career opportunities. We thank all applicants for their interest in EFC Aviation; however, only candidates selected for interviews will be contacted. INDHP #J-18808-Ljbffr