Airport Systems Support Technician Level 3

**Title**: Airport Systems Support Technician Level 3

**Location**: Regina International Airport (YQR) - Regina, SK

Ever wanted to know more about working at an airport? Here is your chance to find out as ServiceTec, the leading independent provider of managed IT services to the aviation industry has an opportunity for an Airport Systems Support Technician Level 3 at Regina International Airport. If you are looking for an exciting challenge whereby no two days are the same, then this position may be for you. Further information on this role is detailed below:
**Position Overview**: You will be part of a team responsible for day-to-day IT Support and Maintenance activities at Regina International Airport including incident resolution, root cause analysis, hardware/system upgrades, software troubleshooting, software updates, core room servers, firmware updates, and preventative maintenance on all airport owned equipment.

**Preferred Experience**:
Three years+ IT Service Delivery experience with proven track record of:

- Superior customer service delivery.
- Experience supporting Windows and Virtual servers, Storage Appliances, Resource Mgmt., Patc, VEEAM Backup and Recovery Technology.
- Proven experience supporting LAN/WAN equipment and network administration.
- Enterprise Antivirus mgmt., infection mgmt., Cyber security intrusion detection.
- Experience supporting VOIP Systems, Access Control and CCTV Systems is an advantage.
- Experience of working within a site-based customer service environment.

**Education and Certification**:

- High School Diploma and/or two (2) years of relevant experience
- CompTIA A+, Network+ Preferred
- Windows Servers and Cisco Networking and Firewalls certifications advantageous.
- Competent in hands on computer hardware repair and maintenance.

**Personal Attributes**:

- Friendly and personable with good interpersonal and communication skills.
- Ability to prioritize and execute tasks on time.
- Self-motivated and self-directed.
- Able to lift up to 50 lbs. if required.
- Keen attention to details.
- Strong customer service orientation.
- Valid driver’s license.

**About Us**:
**SASI Airport Services Ltd.** is the wholly-owned Canadian part of the ServiceTec Group, which is the

world’s leading independent provider of managed IT services for airports and airlines. We have offered

world-class support for IT systems at airports since 1989. With multiple bases in North America and

Europe, we have an unsurpassed reputation for the maintenance and support of business-critical

systems across the entire airport infrastructure.

Our genuinely outstanding level of service has been demonstrated by the systematic extension, re
- award and expansion of multiple existing contracts with clients across North America and Europe. This

unrivaled approach has enabled ServiceTec to achieve and maintain its objective of developing strong,

sustained and beneficial partnerships with airports and airlines throughout the world.

**ServiceTec Culture**:
ServiceTec is a people-oriented company. We value our employees, believing they should be treated

fairly, with courtesy and respect.

We believe people work better when they feel supported and know that there is a team behind them.

We nurture talent and our philosophy is to promote from within. We consistently recognize those

employees who go “above and beyond.”

ServiceTec International, Inc. is an Equal Opportunity Employer and will comply with all applicable local,

state and federal statutes concerning equal employment opportunity with regard to all employees

whether full time, part time, casual, temporary and seasonal or contract.

ServiceTec will not discriminate on grounds of sex, trans-gender status, sexual orientation, religion or

belief, marital status, civil partnership status, age, race, ethnic origin, color, nationality, national origin,

disability or on other grounds not prohibited by legislation. This policy applies to the process of

recruitment and selection (both internal and external), promotion, training, conditions of work, pay and

benefits and to every other aspect of employment, including general treatment at work and the

processes involved in the termination of employment.