Case Manager, Social Worker

Case Manager, Social Worker Key Details One (1) Bargaining Unit, Permanent Full‑Time Position; Monday‑Friday 8:30am‑4:30pm, weekends 1 in 4; existing vacancy; compensation: $35.07/hour–$39.07/hour. About Cota Cota is an accredited not‑for‑profit organization that has been providing community‑based support to people living with mental health and cognitive challenges for over 50 years. At present, our wide array of services delivers much needed support to over 4,000 people/year who live with mental health challenges, psychogeriatric mental health conditions, acquired brain injuries, developmental disabilities, dual diagnoses and/or the experience of homelessness. These services include, but are not limited to, case management, supportive housing and adult day program services. A full listing of our services can be viewed on our website at https://cotainspires.ca/. Role Overview The CM‑SW supports clients of AHFT through a shared care interdisciplinary team approach, while assuming primary responsibility for an assigned caseload of clients and drawing on their regulated social work designation to offer specific skills such as, but not necessarily limited to, individual and group counselling. The CM‑SW is responsible for providing services to Cota service users in a manner consistent with Cota’s Health’s Mission, Vision and Values. About The Team This Case Manager‑Social Worker (CM‑SW) is a member of Cota’s Assertive Housing First Team (AHFT). AHFT is an interdisciplinary team of health care professionals comprised of a program psychiatrist, nurses, peer support specialists, addictions specialists, and mental health clinicians which provides support to adults (18+ years) who are homeless in the City of Toronto and are living with a serious mental illness. The interdisciplinary team works with individuals to find safe and affordable housing based on personal preferences and provides intensive interdisciplinary team supports to assist them in maintaining housing stability and their pursuit of personal recovery. Responsibilities Assuming primary responsibilities for providing case management support to an assigned caseload of clients Counselling and educating service users, families, and various support systems about severe and persistent mental illness Interviewing individuals, families and significant others to assess service users’ social, emotional, physical and mental impairments, as well as financial needs Assisting service users in obtaining appropriate community resources for financial support, such as ODSP, Ontario Works, supportive housing, etc. Leading group counselling sessions and planning psychosocial programming for service users in need of specific services Obtaining a thorough social history in a timely manner with each new service user and bringing relevant concerns to the attention of all team members Providing individualized psychoeducation for families about the service user’s illness and the role of the family and other significant people in the therapeutic process Supporting service user self‑determination in relation to legal matters (charges, diversion, probation, CTOs, SDMs, PGT‑guardianship, POA, Mental Health Advance Directives and PHIPA) Supporting administration of medication programs in collaboration with AHFT psychiatrist, including administration and delivery of medications Sharing shift work, including weekends with other AHFT Staff Other Responsibilities Exemplifies Cota’s values through day‑to‑day work Maintains current certification and/or up‑to‑date training in identified “Required Training” areas Adheres to all Cota’s policies and procedures and follows established applicable program guidelines, procedures and practices Adheres to all applicable legislation, particularly the Ontario Human Rights Code Complies with all Health and Safety policies and procedures to ensure every reasonable precaution is taken for the protection of workers and clients and that health and safety concerns or incidents are responded to promptly Works cooperatively, respectfully and constructively with clients, Team members, management, other service providers, and external stakeholders Ensures that the confidentiality of clients, employees and Cota information is always maintained Undertakes other related and/or delegated duties as assigned Qualifications Education: Minimum of a Bachelor of Social Work (BSW) degree and current registration as a Registered Social Worker through the Ontario College of Social Workers and Social Service Workers Experience: 2 years’ experience working with adults living with serious mental illness; experience working in the community Knowledge and Skills: Excellent clinical knowledge relevant to the target population; excellent clinical assessment/support skills; sound knowledge of community resources; excellent interpersonal and communication skills; good judgment; ability to solve problems and make recommendations; effective team player; sensitivity to challenges experienced by marginalized population groups such as poverty, access issues, mental health and addictions Other: Flexibility and willingness to work varied ‘regular’ work patterns to suit the needs of the program, typically Monday to Friday and two weekend days a month; must have access to a vehicle (owning, borrowing or renting, or using ride services at no cost to Cota) Application Details Please complete the application below before January 14, 2026 at 4:00pm. Cota is deeply committed to promoting diversity, advancing equity and fostering a culture of inclusion. We are respectful of each individual's dignity, unique experience, potential and protected rights under the Ontario Human Rights Code. As an equal opportunity employer, we are dedicated to ensuring our workforce reflects the diversity of the communities that we serve. Benefits Extended health care (including prescription drugs) Life insurance Accidental death and dismemberment insurance Dental care Travel assistance Vision care Permanent full‑time and permanent part‑time staff working more than 20 hours per week are also required to enroll in employee‑paid long‑term disability coverage. Additional Information Interview Process: Cota may choose to conduct parts/all of the hiring process virtually. Please note that as part of maintaining an agile workforce, all Cota staff may be required to be reasonably reassigned to support the operational needs of our essential services. Screening Process: Cota uses AI to screen potential applicants for all roles. We would like to thank all those that apply; however, due to high volumes of interest, only those selected for an interview will be contacted. Thank you, Cota’s HR Department. Additional EEO Statement and Accommodations Hope, respect, dedication, equity, accountability, teamwork, and innovation are key values of Cota. We are dedicated to promoting a diverse and inclusive workplace, upholding dignity, and acknowledging each person's individual contributions and potential as an equal‑opportunity employer. We uphold the Ontario Human Rights Code and strongly encourage applications from people of color, women, Indigenous Peoples, people with disabilities, LGBTQ2S+ people, and others who provide various viewpoints. Cota ensures an accessible hiring process in line with the AODA principles, providing accommodations for applicants with disabilities. For any accommodation requests, please contact hr_recruitment@cotainspires.ca. #J-18808-Ljbffr