Patient Support Manager

Patient Support Manager – Digital Experience & Product Lead Category: Commercial Marketing Location: Mississauga, Ontario, CA The Position As a Patient Support Manager – Digital Experience & Product Lead at Novo Nordisk, you will: Design and own the patient journey: Lead the end‑to‑end design of digital patient support experiences – from online enrolment to self‑service tools and beyond. Map every touchpoint, remove friction, and make every interaction simple, accessible, and empowering. Champion user‑centered design: Build patient‑first digital experiences – across web, messaging, and other digital touchpoints – that match the clarity and ease of leading consumer brands. Make the system work end‑to‑end: Align front‑end journeys with back‑end platforms (e.g., CRM and supporting systems) to enable accurate data capture and information flow. Build like a product owner: Partner with Marketing, Legal, Compliance, and external technology partners to deliver solutions that are robust, scalable, and compliant – but never at the expense of user experience. Leverage data for delight: Use analytics, user feedback, and behavioural insights to continuously improve adoption, engagement, and satisfaction. Design for a high‑regulation environment: Build digital experiences that meet strict requirements around patient safety, privacy, and responsible communication, ensuring compliance without compromising usability. Qualifications 5+ years in UX, product design, service design, or digital product management, with a strong track record delivering polished, high‑quality digital experiences. Experience setting vision or contributing to digital product strategy is an asset. Proven ability to work across functions (e.g., Marketing, Data, Legal, Compliance, etc.) and with external technology partners to bring digital solutions to life. Comfort designing in a regulated healthcare environment – balancing user needs with requirements around privacy, approved messaging, and accuracy (prior pharma experience not required). Hands‑on experience using analytics tools (e.g., Google Analytics) and behavioural insights to drive adoption, engagement, and continuous improvement. Experience in healthcare or pharma is an asset, but not required. We value fresh perspectives from consumer tech, e‑commerce, fintech, travel, or other consumer sectors building modern digital experiences. About the Department You’ll join the Cardiometabolic Marketing – Patient Support team, committed to transforming patient support in Canada. Our mission is to remove barriers and create seamless, patient‑centered experiences that improve health outcomes. Every initiative you lead will have a direct and meaningful impact on patients’ lives. We’re on a journey to strengthen our digital capabilities and advance innovative solutions that simplify access, enhance engagement, and leverage data and technology to deliver exceptional support. Collaboration is at the heart of what we do – you’ll work closely with cross‑functional partners in a dynamic, fast‑paced environment where ideas are valued and progress is encouraged. Join us in making a tangible difference for patients across Canada. Working at Novo Nordisk Every day we seek the solutions that defeat serious chronic diseases. To do this, we approach our work with an unconventional spirit, a rare determination and a constant curiosity. For over 100 years this unordinary mindset has seen us build a company unlike any other. One where a collective passion for our purpose, mutual respect and a willingness to go beyond what we know delivers extraordinary results. What We Offer At Novo Nordisk you’ll join a global healthcare company with a unique culture and strong results. We offer continuous learning, career development, and benefits tailored to your life and career stage. Salaries & Incentives Salary: For this role the Annual Base Salary ranges from $116,680–$166,680. Incentives: Based on the role’s level and other factors, the salary package may include short‑term (STI) and/or long‑term (LTI) incentives. Benefits Benefit eligibility may vary based on the job and location. Learn more about our Reward Philosophy here. Equal Opportunity We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. #J-18808-Ljbffr