Service Delivery Manager

3 weeks ago

Toronto, Canada Karbon Digital Full time

1 month ago Be among the first 25 applicants Role Overview We are looking for a highly skilled and experienced IT Service Delivery Manager to take ownership of end-to-end IT service operations. The ideal candidate will ensure that all services are delivered to the highest standards, meeting business requirements and contractual obligations. Acting as the primary point of contact for clients, this role is critical in maintaining strong relationships, managing escalations, and driving continuous improvements in IT service delivery. The IT Service Delivery Manager will also collaborate closely with technical teams to ensure service excellence and alignment with organizational goals. Key Responsibilities Service Delivery Management: Oversee and manage the delivery of IT services across multiple domains, ensuring adherence to service level agreements (SLAs), compliance standards, and organizational policies. Client Relationship Management: Serve as the main liaison for clients on IT operations, addressing inquiries, handling escalations, and ensuring client satisfaction. Performance Monitoring: Track service performance metrics, monitor SLA compliance, and lead root cause analyses to resolve recurring issues. Process Improvement: Identify gaps, recommend enhancements, and implement best practices in IT service management (ITSM) processes to drive efficiency and service quality. Team Coordination: Collaborate with cross‑functional teams including network, infrastructure, cloud, security, and support services to ensure seamless delivery of IT solutions. Reporting & Governance: Prepare and present regular service performance reports, risk assessments, and strategic updates to organizational leadership. Incident & Problem Management: Ensure timely resolution of incidents, effective problem management, and minimal business disruption. Project Support: Assist in IT projects by providing delivery oversight and ensuring that operational requirements are considered and met. Qualifications Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related discipline. Minimum of 7+ years of experience in IT service delivery, operations management, or a related leadership role. Strong knowledge of ITIL principles, ITSM frameworks, and service governance methodologies. Proven track record of leading IT teams, managing client relationships, and ensuring SLA compliance. Experience in process optimization, risk management, and service transition projects is an asset. Excellent communication, leadership, and stakeholder management skills. Key Skills ITIL/ITSM Frameworks SLA & Service Performance Management Project & Change Management Client Communication & Stakeholder Engagement Leadership & Team CoordinationIncident, Problem & Risk Management Seniority Level Associate Employment Type Full‑time Job Function IT Services and IT Consulting Referrals increase your chances of interviewing at Karbon Digital by 2x Get notified about new Service Project Manager jobs in Toronto, Ontario, Canada. #J-18808-Ljbffr

  • Delivery Representative

    4 days ago

    Toronto, Canada Truck 4 Delivery Full time

    **Overview** **92 Havenbrook Blvd, North York, ON M2J 1B2** **Duties** - Safely operate delivery vehicles to transport products to designated locations. - Load and unload items, ensuring proper handling and securing of goods during transit. - Perform heavy lifting as required, adhering to safety protocols to prevent injury. - Communicate effectively with...

  • Manager, Claims Management Services

    1 week ago

    Toronto, Canada Ministry of Public and Business Service Delivery and Procurement Full time

    **Manager, Claims Management Services**: **Job ID**: - 234255 **Posting status**: - Open **Organization**: - Ministry of Public and Business Service Delivery and Procurement **Division**: - Government Services Experience Division **City**: - Toronto **Position(s) language**: - English **Job term**: - 1 Permanent **Job code**: - M1101C -...

  • G Class Driver for 16” Reefer/ Tailgate Truck

    2 weeks ago

    Toronto, Canada Atripco Delivery Service Full time

    Shift: Monday to Friday Atripco Delivery Service is looking for a reliable individual to do deliveries throughout the Greater Toronto Area. Drivers will be required to wear uniforms, participate in numerous company activities/functions. **Requirements**: - Clean Drivers abstract - Fully Vaccinated - Smart Phone with Data Package - Safety Shoes -...

  • District Operations Manager

    2 weeks ago

    Toronto, Canada Delivery Ink Full time

    Company Description Delivery Ink operates the largest newspaper distribution network in Canada. We provide best-in-class services for print publishers in Ontario, making daily deliveries to hundreds of thousands of households in the province. This year we will make more than 75,000,000 individual deliveries. Delivery Ink is a partnership owned by the...

  • Service Delivery Manager

    3 weeks ago

    Toronto, Canada Karbon Digital Full time

    1 month ago Be among the first 25 applicants Role Overview We are looking for a highly skilled and experienced IT Service Delivery Manager to take ownership of end-to-end IT service operations. The ideal candidate will ensure that all services are delivered to the highest standards, meeting business requirements and contractual obligations. Acting as the...

  • Service Delivery Manager

    3 weeks ago

    Toronto, Canada Karbon Digital Full time

    1 month ago Be among the first 25 applicants Role Overview We are looking for a highly skilled and experienced IT Service Delivery Manager to take ownership of end-to-end IT service operations. The ideal candidate will ensure that all services are delivered to the highest standards, meeting business requirements and contractual obligations. Acting as the...

  • Service Delivery Manager

    4 days ago

    Toronto, Canada Xerox Full time

    **About Xerox Holdings Corporation**Job Summary**: The Service Delivery Manager (SDM) is a strategic leader responsible for overseeing the delivery of key client service contracts. This role ensures client satisfaction, operational excellence, and financial performance through effective governance, relationship management, people management and continuous...

  • Manager, Service Delivery

    2 weeks ago

    Toronto, Canada Girl Guides of Canada-Guides du Canada Full time

    Girl Guides of Canada-Guides du Canada (GGC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of A better world, by girls. GGC is actively searching for a Manager, Service...

  • IT Service Delivery Manager

    1 week ago

    Toronto, Canada Dzaani Inc. Full time

    **Job Title**: Service Delivery Manager (Managed Services) **Key Responsibilities**: - **Client Relationship Management**: - Serve as the primary point of contact for clients, fostering strong and collaborative relationships. - Schedule and lead weekly, monthly, and quarterly client review meetings. - Address client concerns promptly and effectively,...

  • Service Delivery Manager

    3 days ago

    Toronto, Canada Pythian Full time

    Join to apply for the Service Delivery Manager role at Pythian . Why Pythian At Pythian, we are experts in strategic database and analytics services, driving digital transformation and operational excellence. Founded in 1997 as a multinational company, we have earned a reputation for solving tough data challenges and helping enterprises transition from...