Customer Care Manager
4 weeks ago
About Us:The Madison Group is a widely diversified real estate and land development company with extensive experience in building master- planned communities, low-rise and high-rise residential projects and also operates a substantial portfolio of retail, commercial and industrial projects.For over 55 years, Madison Group has built its foundation on integrity and innovation and our commitment to our customers is our foremost priority. Madison Group focuses on creating quality homes & residences in desirable areas firmly rooted in a sense of community. Our reputation is defined by the talent, dedication, and passion of our team. For further information, please refer to Madison Homes’ website at MadisonGroup.caThe Role:In this crucial management role, you will work in conjunction with Project Management, Construction, Sales and Property Management in relation to the Quality Assurance/Control, PDI, Occupancy and Audit Phases of the project. Reporting to the Director, Customer Care this role is responsible for ensuring that all aspects of Customer Care are executed with to the highest standards of quality and efficiency, delivering exceptional customer experiences in alignment with The Madison Group brand.Qualifications:You are the right candidate for this role if you have:A minimum of 5 years of progressive experience in the residential Customer Care function in a high-rise environment At least 2 years of direct on-site supervisory experience as a Customer Care Team Lead or equivalent role where you were responsible for the on-site team including Pre-PDI and Service Technician roles.Advanced knowledge of Tarion Warranty Programregarding high-rise building products, construction details, and relevant rules, regulations, and quality standardsExceptional customer service and communication skills including the ability to effectively resolve complex customer concerns and build brand equity in the process.The ability to prioritize and manage resources effectively to maintain organization and efficiency in high volume environments, and utilize reporting systems to ensure project and customer care standards are met.An orientation towards excellence and are an empowered self-starter with a track record of high-performance and team collaboration. Additional Information:Schedule: Permanent, Full-Time (8:30am to 5:00pm)Location: Expectation to move from site to site with minimal notice in accordance with company goals. Locations will encompass the entire Greater Toronto Area.We are committed to providing accommodations for people with disabilities. Accommodations are available upon request to ensure that we meet your needs.We thank all candidates for your interest in the role and your application. Only candidates that fit all of the required skills and qualifications will be contacted directly.
Be the first to be notified about new Customer Care Manager (High-Rise) jobs in Toronto, ON
I agree to receive jobs matching this search by email and I agree to the Terms. I can cancel alerts at any time.
Madison Group of Companies in Toronto, ON, Canada
#J-18808-Ljbffr-
Customer Care Manager
4 weeks ago
Old Toronto, Canada TalentSphere Staffing Solutions Full timeCustomer Care Manager High-Rise construction Toronto, ON 120-130k base Great Salary, bonus, Vacation & Benefits If you are naturally built to provide a positive impact/results for customer experience, this could be a fantastic opportunity for you. Our client is a very well-known player in the construction industry with a solid reputation. They are very...
-
Customer Care Manager
3 weeks ago
Old Toronto, Canada TalentSphere Staffing Solutions Full timeCustomer Care Manager High-Rise construction Toronto, ON 120-130k base Great Salary, bonus, Vacation & Benefits If you are naturally built to provide a positive impact/results for customer experience, this could be a fantastic opportunity for you. Our client is a very well-known player in the construction industry with a solid reputation. They are very...
-
Customer Care Manager
3 weeks ago
Old Toronto, Canada TalentSphere Staffing Solutions Full timeCustomer Care Manager High-Rise construction Toronto, ON 120-130k base Great Salary, bonus, Vacation & Benefits If you are naturally built to provide a positive impact/results for customer experience, this could be a fantastic opportunity for you. Our client is a very well-known player in the construction industry with a solid reputation. They are very...
-
Customer Care Manager
3 weeks ago
Toronto, Canada TalentSphere Staffing Solutions Full timeCustomer Care Manager High-Rise construction Toronto, ON$120-$130k base Great Salary, bonus, Vacation & BenefitsIf you are naturally built to provide a positive impact/results for customer experience, this could be a fantastic opportunity for you. Our client is a very well-known player in the construction industry with a solid reputation. They are...
-
Customer Care Manager
3 weeks ago
Toronto, ON, Canada TalentSphere Staffing Solutions Full timeCustomer Care Manager High-Rise construction Toronto, ON 120-130k base Great Salary, bonus, Vacation & Benefits If you are naturally built to provide a positive impact/results for customer experience, this could be a fantastic opportunity for you. Our client is a very well-known player in the construction industry with a solid reputation. They are very...
-
Customer Care Representative
4 weeks ago
Old Toronto, Canada Uvisiongroup Full timeJob descriptionFull-time | Hourly | Weekdays 8 hours | Weekends with noticeSupervisor: Corporate Scheduling and Customer Care LeadWork Location: In-Office Vaughan locationStarting Pay rate: $18.00 hourly. Commensurate with performance & experience.KPI’s:· Achieve targeted metrics related to Calls / email / faxes· Inquiry wait time· Inquiry escalation...
-
Customer Care Representative
3 weeks ago
Old Toronto, Canada Uvisiongroup Full timeJob descriptionFull-time | Hourly | Weekdays 8 hours | Weekends with noticeSupervisor: Corporate Scheduling and Customer Care LeadWork Location: In-Office Vaughan locationStarting Pay rate: $18.00 hourly. Commensurate with performance & experience.KPI’s:· Achieve targeted metrics related to Calls / email / faxes· Inquiry wait time· Inquiry escalation...
-
Customer Care Representative
3 weeks ago
Old Toronto, Canada Uvisiongroup Full timeJob descriptionFull-time | Hourly | Weekdays 8 hours | Weekends with noticeSupervisor: Corporate Scheduling and Customer Care LeadWork Location: In-Office Vaughan locationStarting Pay rate: $18.00 hourly. Commensurate with performance & experience.KPI’s:· Achieve targeted metrics related to Calls / email / faxes· Inquiry wait time· Inquiry escalation...
-
Customer Care Manager
2 weeks ago
Old Toronto, Canada Newlands Group Full timeJob Summary: As the On-Site Customer Service Manager (Construction), you will be responsible for ensuring the highest level of customer satisfaction throughout the home finishing process and warranty period. You will serve as the primary point of contact for homeowners after occupancy/closing, addressing any concerns, questions, or issues promptly and...
-
Customer Care Manager
2 weeks ago
Old Toronto, Canada Newlands Group Full timeJob Summary: As the On-Site Customer Service Manager (Construction), you will be responsible for ensuring the highest level of customer satisfaction throughout the home finishing process and warranty period. You will serve as the primary point of contact for homeowners after occupancy/closing, addressing any concerns, questions, or issues promptly and...
-
Customer Care Manager
2 weeks ago
Old Toronto, Canada Newlands Group Full timeJob Summary: As the On-Site Customer Service Manager (Construction), you will be responsible for ensuring the highest level of customer satisfaction throughout the home finishing process and warranty period. You will serve as the primary point of contact for homeowners after occupancy/closing, addressing any concerns, questions, or issues promptly and...
-
Customer Care Center Manager
3 weeks ago
Toronto, ON, Canada TalentSphere Staffing Solutions Full timeCustomer Care Manager High-Rise construction If you are naturally built to provide a positive impact/results for customer experience, this could be a fantastic opportunity for you. Our client is a very well-known player in the construction industry with a solid reputation. They are very customer focused and are looking for a customer Care Manager to lead,...
-
Customer Care Coordinator
4 weeks ago
Old Toronto, Canada TalentSphere Staffing Solutions Full timeCustomer Care Coordinator - Low-Rise Subdivision Construction $70K-$80K plus benefits Position Summary: Join our dynamic team as a Customer Care Coordinator specializing in low-rise subdivision construction in the Greater Toronto Area. You will guide homeowners through their journey from initial purchase to post-occupancy, ensuring a smooth transition and...
-
Customer Care Coordinator
3 weeks ago
Old Toronto, Canada TalentSphere Staffing Solutions Full timeCustomer Care Coordinator - Low-Rise Subdivision Construction $70K-$80K plus benefits Position Summary: Join our dynamic team as a Customer Care Coordinator specializing in low-rise subdivision construction in the Greater Toronto Area. You will guide homeowners through their journey from initial purchase to post-occupancy, ensuring a smooth transition and...
-
Customer Care Coordinator
4 weeks ago
Old Toronto, Canada TalentSphere Staffing Solutions Full timeCustomer Care Coordinator - Low-Rise Subdivision Construction $70K-$80K plus benefits Position Summary: Join our dynamic team as a Customer Care Coordinator specializing in low-rise subdivision construction in the Greater Toronto Area. You will guide homeowners through their journey from initial purchase to post-occupancy, ensuring a smooth transition and...
-
Customer Care Technician
2 weeks ago
Toronto, Canada MADISON HOMES HOLDINGS Full time**Title**: Customer Care Technician **Department**:Customer Care **Reports to**: Manager, Customer Care **Our History**: The Madison Group is a widely diversified real estate and land development company with extensive experience in building master - planned communities, low-rise and high-rise residential projects and also operates a substantial portfolio...
-
Customer Care Specialist
5 days ago
Toronto, Canada MADISON HOMES HOLDINGS Full timeTitle Customer Care Specialist Department Customer Care Reports to Manager, Customer Care General Description: The Customer Care Specialist is responsible for working directly with homeowners from PDI, occupancy, 30 Day and year end. Duties include Tarion registration, reviewing deficiency lists, scheduling service people, documentation, and resolution of...
-
Customer Care Administrator
3 days ago
Toronto, Canada Menkes Full timePosted In: Customer Care - About The Job**The primary purpose of the role is to support all activities of the Customer Care Team at the site office or head office, as needed during the Start-up and Warranty period. The Customer Care Administrator in concert with the Operations Team, will ensure that customer care standards are met and exceeded...
-
Customer Care Manager
2 days ago
Toronto, Canada Newlands Group Full time**Job Summary**: As the On-Site Customer Service Manager (Construction), you will be responsible for ensuring the highest level of customer satisfaction throughout the home finishing process and warranty period. You will serve as the primary point of contact for homeowners after occupancy/closing, addressing any concerns, questions, or issues promptly and...
-
Customer Care Representative
6 days ago
Toronto, Canada Sonova Full timeToronto, CanadaCustomer Care Representative - Are you looking for an opportunity to make a difference? Are you comfortable in a fast-paced retail clinic environment? Are you passionate about providing customer service that exceeds expectations?_ - If so, we think you belong here at - **Connect Hearing** as a - **Customer Care Representative**!**Who we...
