Customer Care Representative
2 weeks ago
Customer Care Representative (Call Centre Bilingual English & Spanish)Our Client is one of North Americas most experienced submetering providers, who brought turnkey solutions to our clients for over 15 years. They help customers effectively manage their utility consumption as we supply, install, and remotely read electricity, water, and thermal submeters. Across all building types, retrofit or new construction, they have the knowledge, equipment, and staff to deliver a comprehensive solution from design to implementation to billing. They are focused on maintaining strong customer relationships and value team collaboration to achieve the goals.Position SummaryThis position is accountable for enhancing the customer experience through providing timely, helpful, and professional assistance to customers who contact us. Must be fluent in English & Spanish. The role is facing the Canadian and US marketplace. We offer flexible work hours and hybrid working options to help balance the competing demands of work and personal life.ResponsibilitiesCanceling and re-billing correctionsCompleting move-in and move-out field activities in the Customer Care and Billing (CCB) system.Responding to telephone service requests in a fast-paced environment on a queue; incoming callsElectronic customer inquiries; Processing forms, applications, and customer service requests emailsSetting up & maintaining customer accounts including various billing /payment programsResearching, analyzing, and providing resolution to customer billing complaintsScheduling customer payment arrangementsRecording and tracking detailed customer interactions and transactionsQualificationsMust have previous call center experience in an inbound call center environment and/or experience with direct customer interaction in a service-oriented environment.Minimum high school diploma or equivalent experience/training.Multi-lingual skills and previous experience in the utility industry a definite assetStrong interpersonal skills and ability to work well in a fast-paced team environmentClear and effective communication skills (in English -both oral & written with excellence in spelling and grammar)Strong analytical / problem-solving skillsAbility to remain calm and professional in stressful situationsGood keyboarding skills with experience with both Word and Excel softwareExperience working in multiple systemsWorking knowledge in CCB Oracle system, Genesys cloud system, and Sharepoint is a definite assetAbility to adapt to a changing environmentStrong organizational and prioritization skills #J-18808-Ljbffr
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Customer Care Representative
7 days ago
Markham, Canada The Foray Group Full time**Position Title**:Customer Care Representative **Reports To**:Customer Care Manager **Direct Reports**: None **Job Types**: Full-time, Permanent. 100% on-site **Schedule**:8 Hour shift; Monday to Friday **Work Location**: 445 Hood Rd Markham **Benefits**:Health and Dental Coverage **Vacation **2 week’s vacation and 8 wellness days **The...
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Customer Care Representative
3 days ago
Markham, Canada The Foray Group Full time**Position Title**:Customer Care Representative **Reports To**:Customer Care Manager **Direct Reports**: None **Job Types**: Full-time, Permanent. 100% on-site **Schedule**:8 Hour shift; Monday to Friday **Work Location**: 445 Hood Rd Markham **Benefits**:Health and Dental Coverage **Vacation**2 week’s vacation and 8 wellness days **The...
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Customer Care Logistics Representative
1 week ago
Markham, Canada Thomas, Large & Singer Full timeCustomer Care Logistics Representative Company: Thomas, Large & Singer Inc. Location: Markham, Ontario **Job Type**: Contract - 18 months Experience: 2-3 years Education: University Degree or College Diploma **General Job Description** Thomas, Large & Singer Inc. (TLS) is currently seeking an energetic **Customer Care Logistics** **Representative** to join...
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Customer Care Representative
2 weeks ago
Markham, Canada Merieux NutriSciences Full timeSalt Lake City Regular **MERIEUX NUTRISCIENCES** As a trusted partner, our Public Health mission is to make food systems safer, healthier and more sustainable. Throughout our global network in 27 countries, we offer to our customers a wide range of testing and innovative solutions dedicated to preventing health risks related to food, environment and...
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Customer Care Representative
1 day ago
Markham, Canada Liberty Development Full timeLiberty Development Corporation located in Markham, is a leading Real Estate Developer of high-density mixed use development projects across the Greater Toronto Area. We have an exciting opportunity for a Customer Care Representative to join our team. Job Responsibilities: - Management and administration of customer care matters from purchase to end of...
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Customer Care Representative
1 day ago
Markham, Canada Liberty Development Full time**Job Summary** **Responsibilities** - Follow-up on open issues with purchasers to ensure resolution in an effective and timely manner - Escalate issues to the Customer Service Manager when resolution cannot be achieved - Report issues and trends encountered to the Team Lead. - Assess requests for Warranty work using the Tarion Construction Performance...
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Customer Care Representative
1 week ago
Markham, Canada The Foray Group Full time**Position Title**:Customer Care Representative **Reports To**:Customer Care Manager **Hours of Work**:8:00 am - 4:00 pm, Monday - Friday **Who We Are** Wholesome Kids Catering is a leading catering company with a purpose to Nourish Lives. We provide healthy, delicious, child-friendly meals, and snacks to childcare centers and schools. Our caring,...
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Customer Service Representative
2 weeks ago
Markham, Canada Same Day Movers LLC Full timeWe are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and...
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Customer Care Representative- Science
2 weeks ago
Markham, Canada Mérieux NutriSciences Full timeOverview Customer Care Representative- Science (Canada) Markham Regular MERIEUX NUTRISCIENCES As a trusted partner, our Public Health mission is to make food systems safer, healthier and more sustainable. Throughout our global network in 27 countries, we offer to our customers a wide range of testing and innovative solutions dedicated to preventing...
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Customer Care Representative- Science
2 weeks ago
Markham, Canada Mérieux NutriSciences Full timeOverviewCustomer Care Representative- Science (Canada)MarkhamRegularMERIEUX NUTRISCIENCESAs a trusted partner, our Public Health mission is to make food systems safer, healthier and more sustainable. Throughout our global network in 27 countries, we offer to our customers a wide range of testing and innovative solutions dedicated to preventing health risks...
