Senior Manager, Client Readiness
1 week ago
Senior Manager, Client Readiness Shoppers Drug Mart Specialty Health Network. Location:1685 Tech Ave, Mississauga, Ontario, L4W 0A7 Reporting to the Director, Strategic Execution Office, the Senior Manager, Client Readiness will lead the transformation engagement strategy for SHN’s external partners and clients. This role ensures our client community is informed, supported, and aligned as SHN transitions to a modern, unified digital foundation for specialty program delivery. It is critical that our clients understand the transformation journey and participate as integral partners in building the future of specialty care. Key Responsibilities Client Readiness Strategy: Develop and implement a multi-level communication and change plan for SHN’s client community—tailored for executives, program managers, and operational teams. Partner Engagement: Build confidence and understanding across clients, articulating how the transformation will unlock long-term value and improved outcomes. Client Change Leadership: Lead client-facing readiness and change workstreams, including communications, agreement updates, and alignment of Statements of Work with new standards and operating models. Enable Client-Facing Teams: Equip SHN’s client-facing leaders with the messaging, materials, and confidence to communicate transformation progress and respond to client needs effectively. Build Advocacy and Support: Create mechanisms for client feedback and collaboration to ensure mutual understanding and proactive management of change impacts. Message Consistency: Align all external messaging with internal readiness and transformation communications to present a unified story of progress, vision, and confidence. Drive Adoption and Alignment: Reinforce the strategic shift from customization to standardized, scalable solutions—positioning clients to fully benefit from shared innovation, faster delivery, and future-ready platforms. Build confidence in SHN’s transformation journey, internally and externally. Ensure clear direction and shared purpose across teams and clients. Represent the voice of readiness in the core transformation project team, ensuring people, processes, and partners are prepared for change. Qualifications 8+ years of experience in client engagement, change management, or strategic communications within healthcare, technology, or life sectors. Strong executive presence and experience managing senior client relationships through periods of significant change. Demonstrated success developing and executing large-scale communication and engagement strategies. Excellent storytelling, facilitation, and influence skills. Ability to translate technical and operational transformation into clear, client-relevant messaging. Understanding of CRM and digital ecosystem transformations preferred. Employment Type: Full-time Type of Role: Regular Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired. In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us. #J-18808-Ljbffr
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Senior Manager, Client Readiness
1 week ago
Mississauga, Canada Shoppers Drug Mart Full timeLocation 1685 Tech Ave, Mississauga, Ontario, L4W 0A7 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk‑in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug...
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Senior Manager, Client Readiness
5 days ago
Tech Ave, Mississauga, ON, Canada Shoppers Drug Mart Full timeLocation: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7At Shoppers Drug Mart, we're innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we're caring and supporting our customers in new ways every day.With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart...
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Senior Manager, Organizational Readiness
5 days ago
Mississauga, Canada Shoppers Drug Mart Specialty Health Network Full timeSenior Manager, Organizational Readiness Location: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7 At Shoppers Drug Mart, we’re innovating health and wellness across Canada. From prescriptions to walk‑in clinics and a beloved loyalty program, we care for our customers in new ways every day. With over 1,300 locally owned and operated stores, our network is a...
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Senior Manager, Organizational Readiness
1 week ago
Mississauga, Canada Shoppers Drug Mart Full timeLocation: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug...
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Senior Manager, Organizational Readiness
3 days ago
Tech Ave, Mississauga, ON, Canada Shoppers Drug Mart Full timeLocation: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7At Shoppers Drug Mart, we're innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we're caring and supporting our customers in new ways every day.With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart...
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Project Manager, Readiness
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Supervisor, Client Services
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Assistant Project Manager
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Assistant Supervisor, Client Services
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Account Manager
2 days ago
Mississauga, Canada Reception Manager Full time**About Us** The **Canadian Association of Medical Aesthetics** is a national leader in **medical aesthetics education and professional training**. We provide accredited courses, live workshops, and national conferences that help doctors, nurses, and medical professionals grow their careers in **non-surgical aesthetics**. As our organization expands, we...
