Store Manager
2 weeks ago
About MACKAGE
Specialists in all-season protection since 1999, Mackage merges the finest, most responsible leathers, down and wools with luxury-forward design, an approach that yields uncompromising construction, enveloping comfort and signature silhouettes.
A global outerwear leader defined by a commitment to exceptional quality, purpose, and performance with a focus on aesthetic innovation.
Mackage is committed to employment equity and invites applications from women, visible minorities, Aboriginal peoples, persons with disabilities, LGBTQ2S+ persons and otherwise marginalized persons.
Store Manager
As Store Manager, you are an integral part of our brands’ image and store performance.
What you’ll do:
Sales and customer service
− Maximize the store sales and KPIs to achieve store sales targets.
− Monitor sales floor and zone coverage to drive sales and maintain a customer
focus centric environment.
− Ensure proactive client engagement leveraging CRM and growing the
clientele database.
− Inspire and motivate the team to high performance and exceptional customer
service.
Leadership
− Monitor, develop and lead the team by showcasing a positive environment in
which members participate, cooperate and collaborate with each other.
− Partner and collaborate with management and HQ partners effectively.
− Actively bench, recruit, hire and develop top tier candidates that will
represent Mackage as brand ambassadors.
− Manage operational tasks on time relating to reports, payroll, scheduling and
inventory management.
− Model and ensure store policies compliance are achieved and communicated.
− Respond and adapt to changing demands of the business and create action
plans relating to opportunities to support customer experience while
focusing on strategic, operational, and leadership excellence.
− Conduct weekly, monthly and quarterly performance evaluations within the
team and manage the store turnover to support retention.
Operations
− Provide proper training and development on product knowledge and selling
ceremony.
− Ensure proper maintenance and organization of the store standards front and
back of house.
− Handle customer inquiries, concerns and returns effectively.
− Oversee the daily operations while managing inventory levels and loss
prevention best practices.
What you’ll need:
Minimum of five (5) years experience in a preferred fashion luxury retail environment, three (3) years (at least) as a Store Manager.
Strong leadership, result-oriented and solid business acumen.
Excellent written and verbal communication skills (multilingual is a plus).
Must have a team centric attitude and proactive mindset.
Exemplary selling, training and customer service skills.
Ability to multi-task, organize, and prioritize workload.
Knowledge of Microsoft Office Suite and POS operating systems.
We want to get to know you
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