Store Manager
2 weeks ago
A global outerwear leader defined by a commitment to exceptional quality, purpose, and performance with a focus on aesthetic innovation.
Mackage is committed to employment equity and invites applications from women, visible minorities, Aboriginal peoples, persons with disabilities, LGBTQ2S+ persons and otherwise marginalized persons.
Store Manager As Store Manager, you are an integral part of our brands’ image and store performance.
What you’ll do:
Sales and customer service − Maximize the store sales and KPIs to achieve store sales targets. − Monitor sales floor and zone coverage to drive sales and maintain a customer focus centric environment. − Ensure proactive client engagement leveraging CRM and growing the clientele database. − Inspire and motivate the team to high performance and exceptional customer service.
Leadership − Monitor, develop and lead the team by showcasing a positive environment in which members participate, cooperate and collaborate with each other. − Partner and collaborate with management and HQ partners effectively. − Actively bench, recruit, hire and develop top tier candidates that will represent Mackage as brand ambassadors. − Manage operational tasks on time relating to reports, payroll, scheduling and inventory management. − Model and ensure store policies compliance are achieved and communicated. − Respond and adapt to changing demands of the business and create action plans relating to opportunities to support customer experience while focusing on strategic, operational, and leadership excellence. − Conduct weekly, monthly and quarterly performance evaluations within the team and manage the store turnover to support retention.
Operations − Provide proper training and development on product knowledge and selling ceremony. − Ensure proper maintenance and organization of the store standards front and back of house. − Handle customer inquiries, concerns and returns effectively. − Oversee the daily operations while managing inventory levels and loss prevention best practices.
What you’ll need: Minimum of five (5) years experience in a preferred fashion luxury retail environment, three (3) years (at least) as a Store Manager. Strong leadership, result-oriented and solid business acumen. Excellent written and verbal communication skills (multilingual is a plus). Must have a team centric attitude and proactive mindset. Exemplary selling, training and customer service skills. Ability to multi-task, organize, and prioritize workload. Knowledge of Microsoft Office Suite and POS operating systems.
We want to get to know you
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