Bilingual Associate Manager Disability National Administration Teams

Bilingual Associate Manager Disability National Administration Teams Join to apply for the Bilingual Associate Manager Disability National Administration Teams role at Manulife The Disability National Administration (DNA) team serves as the first point of contact for members and Plan Sponsors and is a critical resource for the Group Disability operation. The DNA team is responsible for claim setup (STD, LTD, Life, AMCS), managing file access requests, a disability contact centre, calculation and offset teams, managing permanent and life waiver claim files, and incoming documents (AIU) and administrative tasks. Associate Manager roles report into either the Manager or Director of National Administration. The Associate Manager is accountable for the effective leadership and strategic development of the DNA teams, as well as providing backup leadership coverage and support for the other areas of the DNA organization, both offshore and onshore. Job Responsibilities Direct leadership of approximately 20 admin and/or contact centre roles. Identify, develop, and retain industry top talent. Proactively monitor workflow utilizing appropriate technologies. Participate in the strategic development of the overall Disability National Administration team. Create an environment where teams can demonstrate Manulife Values. Establish and cultivate internal and external partnerships. Address escalations thoroughly and promptly. Foster a continuous improvement culture. Required Qualifications Fully bilingual (French/English): must communicate in both languages for clients outside Quebec. Driven by passion to do what is right. Call centre, leadership, or disability case management experience. Superior problem‑solving and analytical skills. Results‑oriented with strong decision‑making ability. Strong ability to think creatively and develop workflow solutions rapidly in a high‑transaction, fluid work environment. Preferred Qualifications Relentless enthusiasm for our work. Empathic professional communication skills. Driven by passion to do what is right. Natural curiosity that leads to continuous improvement. Encourages self and others to have a growth mindset. Thrives in a dynamic team environment. Team leadership experience in a fast‑paced environment. When You Join Our Team We’ll empower you to learn and grow the career you want. We’ll recognise and support you in a flexible environment where well‑being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. Benefits Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short‑ and long‑term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. Employees also have the opportunity to participate in incentive programmes and earn incentive compensation tied to business and individual performance. Our generous paid time off programme in Canada includes holidays, vacation, personal and sick days, and we offer the full range of statutory leaves of absence. Salary & Location Location: Canada, Ontario – Full Time Remote Salary range: $68,775.00 CAD – $114,625.00 CAD. Salary varies by local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. Equal Opportunity Employer Manulife is an Equal Opportunity Employer. At Manulife/John Hancock, we embrace our diversity and strive to attract, develop and retain a workforce that mirrors the customers we serve. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programmes without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. We work to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com. Additional Information Senior level: Mid‑Senior level Employment type: Full‑time Job function: Project Management and Information Technology Industry: Insurance #J-18808-Ljbffr