Customer Success Manager
3 weeks ago
Customer Success Manager (Physiotherapy) Join the Customer Success Manager (Physiotherapy) role at Trexo Robotics and help children with movement disorders achieve new mobility. About Trexo Robotics – Trexo Robotics is enabling mobility by building powered wearable robots. Our flagship product is a robotic exoskeleton for children with conditions such as Cerebral Palsy, enabling many kids to walk for the first time. The device is already in use by hundreds of families and top hospitals across North America. We are committed to expanding mobility solutions for all and thrive in a flat organization that values optimism, low ego, and talent. About the Job We are seeking a highly motivated Customer Success Manager with experience in physiotherapy. This role offers an exciting opportunity to leverage technology to expand your impact, helping hundreds of children across the continent. As the main point of contact for customers, you will deliver life‑changing devices to families and hospitals, train users, set meaningful goals, and support their journey from deployment onward. Responsibilities Perform video‑based customer training for new device recipients. Conduct regular check‑ins post‑deployment. Collaborate with customers to establish clear goals and nurture satisfaction. Proactively reduce churn through high‑touch interactions and personalized support. Build KPIs to track customer satisfaction and team performance. Address individual customer queries daily in chat groups. Help design and validate research studies with clinical partners nationwide. Attend conferences with key opinion leaders (KOLs) and present findings when possible. Manage customer issues via tickets, prioritizing for resolution. Oversee case reviews, ensuring documentation and data are prepared for delivery. Troubleshoot electrical, mechanical, and software issues through logs and video calls. Develop training plans and videos to streamline support and training processes. Provide feedback to engineering and production teams on user issues and suggestions. Qualifications Minimum bachelor’s degree in Physiotherapy or a Master’s degree from an international program. 2+ years of experience working as a paediatric physiotherapist, physiotherapy assistant, or in a similar role. Strong verbal and written communication skills. Solid understanding of human kinematics. Excellent interpersonal skills and high levels of emotional intelligence. Ability to quickly learn and adapt to new software and digital tools. Flexibility to travel between Canada and the USA. Flexibility to work irregular hours, including occasional evenings or weekends. Nice to Have Experience with tools like Salesforce and Airtable. Compensation and Benefits Competitive pay and employee stock options. Unlimited vacation policy. Group benefits plan (medical and dental). Office snacks. Dog‑friendly office environment. Work Authorization We can only consider candidates who already have the legal right to work in the location they are applying for. #J-18808-Ljbffr
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Customer Success Manager
2 weeks ago
Mississauga, Canada Westburne Full timeWestburne, a Division of Rexel Canada Electrical Inc. is a leading full-service distributor of electrical, automation, distribution, utility and renewable energy products. Our branches across Canada provide services to a diverse customer base with local access, support and availability for a wealth of products. At Westburne, we are relentless in our drive to...
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Manager of Customer Success
2 weeks ago
Mississauga, Canada Zenduit Inc Full time**Job Information**: Job Type - Full time City - Mississauga (Matheson / East Rathwood) State/Province - Ontario Country - Canada Zip/Postal Code - L4W Date Opened - 01/20/2025 Industry - Technology **Job Title: Customer Success Manager**: Full Time In Office | Mississauga - GTA, ON **About the company**: We're a leader in fleet management,...
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Customer Success Manager
1 week ago
Mississauga, Canada Snaplii Full time**About Snaplii** The Digital Wallet Snaplii has architected a deep bond between Users and Merchants for more efficient communication. The value-added features include making payments with credit cards and exploring favourite merchants and cash-back cards along with the data-driven marketing solutions that allow us to deliver the best in-store and online...
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Customer Success Manager
2 weeks ago
Mississauga, Canada ERP Buddies Inc. Full time**Job Overview**: **COMPANY OVERVIEW** ERP Buddies Inc. is a Solution Provider specializing in consulting, providing support, and assisting in the development of cloud-based products. We have been shaped by dynamic business and specialized technical experts. At ERP Buddies, we have an incredible team that works tirelessly to turn our client’s goals into a...
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Customer Success Manager
2 weeks ago
Mississauga, Canada Severion Inc Full time*Job Summary* *Duties* - Build and maintain strong relationships with clients to ensure their success and satisfaction. - Act as the primary point of contact for customer inquiries and concerns. - Analyze customer data to identify trends, challenges, and opportunities for improvement. - Lead onboarding processes for new clients, ensuring a smooth transition...
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Customer Success Manager
2 days ago
Mississauga, Canada SOTI Inc. Full timeSOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world. Job Title: Customer Success Manager Location: Mississauga (Hybrid) Who We Are At SOTI, we are committed to delivering best in class mobile and IoT device management solutions. We are...
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Customer Success
6 days ago
Mississauga, Canada Snaplii Full time**About Snaplii** The Digital Wallet Snaplii has architected a deep bond between Users and Merchants for more efficient communication. The value-added features include making payments with credit cards and exploring favourite merchants and cash-back cards along with the data-driven marketing solutions that allow us to deliver the best in-store and online...
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Customer Success
1 week ago
Mississauga, Canada Canonical Full timeJoin to apply for the Customer Success - Team Manager role at Canonical. Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our...
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Customer Success
1 week ago
Mississauga, Canada Canonical Full timeJoin to apply for the Customer Success - Team Manager role at Canonical . Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our...
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Senior Customer Success Manager
3 weeks ago
Mississauga, Canada BoomerangFX Full timeGet AI-powered advice on this job and more exclusive features. This range is provided by BoomerangFX. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range CA$80,000.00/yr - CA$85,000.00/yr Salary Range $80,000 - $85,000 + 10% bonus. Location This is a 5-day on‑site role based in Mississauga,...
