Customer Technical Services Analyst II
4 weeks ago
Title Customer Technical Services Analyst II About The Role Provides service support for businesses (B2B) and enterprises (B2E) that have product and service agreements with Mastercard Responsible for overall satisfaction of these business customers through knowledge of their business and products Builds long‑term customer relationships and ensures timely response and resolution of issues The applicant will be responsible for diagnosing, communicating, and resolving production incidents The position will analyze issues on Mastercard applications to integrate a variety of systems and technologies to solve business problems Do you enjoy finding creative solutions to complex problems and working with others to implement them according to Mastercard and customer business needs? Have you provided product technical support on new technology at a global scale? Is leading edge technology and being part of a global company exciting to you? Responsibilities Enhances customer experience by providing high level technical customer service and support across a diverse and complex array of customer inquiries Identify and analyze processing incidents to communicate with both customers and internal partners Serves as a subject‑matter expert accountable for analyzing, supporting, and troubleshooting customer technical support inquiries Ensures that customer resolution efforts adhere to Mastercard standard processes and procedures Represents the voice of the customer to product line, application team and shared services group Conducts testing and support to identify opportunities for improvements with customer experience at the forefront Lead departmental processes to integrate new products and acquisitions into existing B2B support models Provide documentation of current processes, improvements to existing processes, and apply existing support knowledge to build out support models for new products and services Provide guidance to less experienced team members Qualifications French Canadian language is required Experience troubleshooting and contributing to the delivery of holistic resolutions to complex technical inquiries Experience implementing process improvements according to standard procedures Experience serving as the go‑to person for delivering high quality technical resolutions in a timely manner Candidate must have the ability to negotiate, resolve and present to internal/external customers Candidate must have technical experience along with the ability to absorb and apply operational information to business solutions Knowledge of the payments model including Authorization, Clearing, and Settlement is preferred Financial acumen and understanding of the four‑party process model is preferred Collaborate with others in support of products, processes and problem resolution Ability to communicate effectively through interactions with customers as well as Mastercard management to articulate key performance indicators and action plans Corporate Security Responsibility Abide by Mastercard’s security policies and practices Ensure the confidentiality and integrity of the information being accessed Report any suspected information security violation or breach Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines Pay Range Toronto, Canada: $68,000 – $109,000 CAD Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Information Technology Industries Financial Services, IT Services and IT Consulting, and Technology, Information and Internet #J-18808-Ljbffr
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Customer Technical Services Analyst II
4 weeks ago
Toronto, Canada Mastercard Full timeTitle Customer Technical Services Analyst II About The Role Provides service support for businesses (B2B) and enterprises (B2E) that have product and service agreements with Mastercard Responsible for overall satisfaction of these business customers through knowledge of their business and products Builds long‑term customer relationships and ensures timely...
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Service Desk Analyst Ii
2 weeks ago
Toronto, Canada Cincinnati Bell Full time**Job Purpose** This position is responsible for customer service and technical support for all business products supported out of the operations center. This operational position requires the analyst to speak directly to internal and external customers about a wide variety of technical issues/requests. Responsibilities will include providing the necessary...
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Toronto, Canada Mastercard Full timeA global payments technology company in Toronto is looking for a Customer Technical Services Analyst II. The successful candidate will provide high-level technical support and build relationships with business customers. Responsibilities include troubleshooting incidents, enhancing customer experience, and ensuring timely resolutions. Proficiency in French...
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Customer Technical Services Analyst II
5 days ago
Toronto, Canada Mastercard Full timeOverviewOur Purpose: Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation,...
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IT - Technical Analyst II
3 minutes ago
Toronto, Ontario, Canada Robertson & Company Ltd. Full timeOur client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking. Introduction:Robertson is seeking a skilledIT - Technical Analyst IIto join our clientin support of an...
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Customer Service Analyst
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Toronto, Canada Marsh Full time**Customer Service Analyst** **What can you expect?** We are currently recruiting for dynamic, motivated, customer service oriented colleagues to provide technical Web support to our prestigious clients within our various commercial insurance programs. You will also be required to provide administrative support for our licensed Client Service...
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Technical Support Analyst
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Toronto, Canada Global Technical Talent Full timeOverview The Technical Support Analyst – Application Support provides hands-on support for multiple enterprise applications, focusing on incident management, access provisioning, and reporting. This role operates in a fast-paced, SLA-driven environment and requires strong technical aptitude, attention to detail, and excellent communication skills. Job...
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Technical Support Analyst
2 weeks ago
Toronto, Canada Global Technical Talent Full timeOverviewThe Technical Support Analyst – Application Support provides hands-on support for multiple enterprise applications, focusing on incident management, access provisioning, and reporting. This role operates in a fast-paced, SLA-driven environment and requires strong technical aptitude, attention to detail, and excellent communication skills. Job...
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Technical Support Analyst
2 weeks ago
Toronto, Canada Global Technical Talent Full timeOverviewThe Technical Support Analyst – Application Support provides hands-on support for multiple enterprise applications, focusing on incident management, access provisioning, and reporting. This role operates in a fast-paced, SLA-driven environment and requires strong technical aptitude, attention to detail, and excellent communication skills. Job...
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Solution Intelligence Analyst II
2 weeks ago
Toronto, ON, Canada Essex Lake Group Full timeAbout the Company : With global headquarters in New York, U.S.A. and operations in India, Canada, China and the United Kingdom, Essex Lake Group LLC (“Essex”) delivers transformative profit enhancement solutions, anchored on insights from Big Data, Advanced Analytics and its extensive executive and industry experience. Essex’ customized battle-tested...
