Customer Technical Services Analyst II
4 days ago
Title Customer Technical Services Analyst II About The Role Provides service support for businesses (B2B) and enterprises (B2E) that have product and service agreements with Mastercard Responsible for overall satisfaction of these business customers through knowledge of their business and products Builds long‑term customer relationships and ensures timely response and resolution of issues The applicant will be responsible for diagnosing, communicating, and resolving production incidents The position will analyze issues on Mastercard applications to integrate a variety of systems and technologies to solve business problems Do you enjoy finding creative solutions to complex problems and working with others to implement them according to Mastercard and customer business needs? Have you provided product technical support on new technology at a global scale? Is leading edge technology and being part of a global company exciting to you? Responsibilities Enhances customer experience by providing high level technical customer service and support across a diverse and complex array of customer inquiries Identify and analyze processing incidents to communicate with both customers and internal partners Serves as a subject‑matter expert accountable for analyzing, supporting, and troubleshooting customer technical support inquiries Ensures that customer resolution efforts adhere to Mastercard standard processes and procedures Represents the voice of the customer to product line, application team and shared services group Conducts testing and support to identify opportunities for improvements with customer experience at the forefront Lead departmental processes to integrate new products and acquisitions into existing B2B support models Provide documentation of current processes, improvements to existing processes, and apply existing support knowledge to build out support models for new products and services Provide guidance to less experienced team members Qualifications French Canadian language is required Experience troubleshooting and contributing to the delivery of holistic resolutions to complex technical inquiries Experience implementing process improvements according to standard procedures Experience serving as the go‑to person for delivering high quality technical resolutions in a timely manner Candidate must have the ability to negotiate, resolve and present to internal/external customers Candidate must have technical experience along with the ability to absorb and apply operational information to business solutions Knowledge of the payments model including Authorization, Clearing, and Settlement is preferred Financial acumen and understanding of the four‑party process model is preferred Collaborate with others in support of products, processes and problem resolution Ability to communicate effectively through interactions with customers as well as Mastercard management to articulate key performance indicators and action plans Corporate Security Responsibility Abide by Mastercard’s security policies and practices Ensure the confidentiality and integrity of the information being accessed Report any suspected information security violation or breach Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines Pay Range Toronto, Canada: $68,000 – $109,000 CAD Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Information Technology Industries Financial Services, IT Services and IT Consulting, and Technology, Information and Internet #J-18808-Ljbffr
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Customer Technical Services Analyst II
3 days ago
Toronto, Canada Mastercard Full timeTitle Customer Technical Services Analyst II About The Role Provides service support for businesses (B2B) and enterprises (B2E) that have product and service agreements with Mastercard Responsible for overall satisfaction of these business customers through knowledge of their business and products Builds long‑term customer relationships and ensures timely...
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Customer Technical Services Analyst Ii-1
2 weeks ago
Toronto, Canada Mastercard Full time**Our Purpose** - Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation,...
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Customer Technical Services Analyst II
6 days ago
Toronto, Ontario, Canada Mastercard Full timeOur PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...
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Service Desk Analyst Ii
2 weeks ago
Toronto, Canada OnX Canada Full time**Job Purpose** This position is responsible for customer service and technical support for all business products supported out of the operations center. This operational position requires the analyst to speak directly to internal and external customers about a wide variety of technical issues/requests. Responsibilities will include providing the necessary...
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Service Desk Analyst II
2 weeks ago
Toronto, Canada OnX Canada Full timeJob Description Job Purpose This position is responsible for customer service and technical support for all business products supported out of the operations center. This operational position requires the analyst to speak directly to internal and external customers about a wide variety of technical issues/requests. Responsibilities will include providing the...
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Customer Technical Services Analyst II
6 days ago
Toronto, Ontario, Canada Mastercard Full time $68,000 - $109,000Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...
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Programmer Analyst II
4 weeks ago
Toronto, Canada BGIS Full timeJoin to apply for the Programmer Analyst II role at BGIS . Who We Are BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for...
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Programmer Analyst II
2 weeks ago
Toronto, Canada BGIS Full timeJoin to apply for the Programmer Analyst II role at BGIS. Who We Are BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for...
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Programmer Analyst II
2 weeks ago
Toronto, Canada BGIS Full timeJoin to apply for the Programmer Analyst II role at BGIS. Who We Are BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for...
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IT Analyst IV
3 days ago
Toronto, Canada Global Technical Talent Full timePrimary Job Title: IT Analyst IV – Technical Support Alternate/Related Job Titles: Application Support Analyst Technical Support Specialist IT Access Management Analyst Systems Support Analyst AML Application Support Specialist Location: Toronto, ONOnsite Flexibility: Hybrid (Onsite 2 days weekly until Nov 3; increasing to 4 days weekly thereafter)Anchor...
