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Process Management Analyst

4 months ago

Toronto ON, Canada Apex Systems Full time

Process Management AnalystClient: Financial InstitutionContract: 6 months (potential for extension or conversion)Location: Downtown Toronto, (2-3 days/week downtown)Mandate: As a Process Management Analyst you will work with extended teams across the enterprise to manage risk and improve our business processes.Project: Improving Process for Technology Modernization Program. Assist in Risk and Governance activities.Responsibilities:Regularly evaluate the efficiency of existing business procedures and proactively propose improvements to achieve better business outcomes and enhance customer experience.Gather, analyze and interpret data and metrics to evaluate operational performance and effectively convey results to stakeholders.Apply various methods for process improvement (Visual Management, Lean, Six Sigma) to continually enhance operational effectiveness, identify the root cause of issues and manage risk.Provide subject matter expertise on business processes when representing the department on projects and other requests.Collaborate cross-functionally with teams as they execute marketing, operations and business strategies to ensure we are delivering exceptional products and services to our customers.Apply skills such as communication, negotiation, problem solving, change management to help drive key priorities like product launches, technology changes and continuous improvement initiatives.Leverage direct team and other internal and external stakeholders to get work done – knowing who to partner with to achieve team goals, effectively prioritize work across multiple teams and client groups, driving results in a cross-functional mannerUse metrics to identify opportunities to drive change; and be able to consult with, influence and present to more senior leaders employing analytical and problem-solving skillsUse knowledge of up/downstream dependencies and impacts to evolve strategies and influence agendasDemonstrate curiosity and an aptitude to learn new things – easily adopting new technology and embracing a customer-grounded mindsetFocus on the sustainable implementation of systems and processes, and promote an environment where innovation and agile-learning are expected for success Key Qualifications: At least 3 years of experience with customer experience, continuous improvement methodologies Experience writing process improvement documents and maps utilizing tools Experience working in the Financial Industry Experience working in an Agile workplace environment Experience of using Lean & Six Sigma to drive continuous improvement initiativesExcellent communication and writing skills Preferred Skills:Experience in Visio and draw.io are preferred Financial Industry experienceExperience within Agile workplace environmentLean & Six Sigma (to drive continuous improvement initiatives)SQL, Tableau and other data analytical techniques