Customer Success Manager

Customer Success Manager - Aquatic Informatics (AQI) Join to apply for the Customer Success Manager - Aquatic Informatics (AQI) role at Hach. Get AI-powered advice on this job and more exclusive features. Why Aquatic Informatics? Doing meaningful work that makes an everyday impact on the world around you. Growing your expertise and expanding your skillset with every project. Owning your ambition and fueling your career growth. Imagine yourself… It’s possible with a role at Aquatic Informatics (aquaticinformatics.com). Aquatic Informatics (AQI), a Veralto company, is a mission‑driven software company that organizes the world’s water data to make it accessible and useful. We provide software solutions that address critical water data management, analytics, and compliance challenges for the rapidly growing water industry. We offer a full range of solutions, from standalone software packages for individual users, hosted software services, and enterprise‑wide national systems. We serve over 1,000 municipal, federal, state/provincial, hydropower, mining, academic, and consulting organizations in over 60 countries that collect, manage, and process large volumes of water data. Benefits Flexible working hours Professional onboarding and training options Powerful team looking forward to working with you Career coaching and development opportunities Health benefits 401(k) Reporting to the Customer Success Director, the Customer Success Manager is responsible for engaging, retaining, and enabling our customers to fully utilize the Aquatic Informatics software. The CSM works with existing customers to understand their usage of Aquatic Informatics software and identify and qualify new upsell and cross‑sell opportunities using a solution and consultative‑based selling approach. As a CSM, you will be the primary advocate for each customer, guiding them along a path to success and engaging resources across AQI to accelerate the expansion of AQI Software within each customer. This position is part of the Sales team located across the US and Canada and will be remote. Typical Day Owning the ultimate success of AQI’s customers, including customer onboarding, project success, retention, and renewal. Working with leadership and functional colleagues, envision, build and manage new renewal motions for high volume renewals across product categories. Supporting the development of mutually beneficial partnerships with key customers, assisting with the development goals and success criteria, and providing ongoing support for the execution of those goals. Owning and ensuring on‑time delivery of renewals for AQI’s existing customer base. Developing and driving proactive one‑to‑many customer outreach programs and content creation (webinars, newsletters, white papers). Using a solution and consultative based selling approach, identify and develop new opportunities for expansion across the customer’s business. Independently and in collaboration with the field sales team, ensuring subscription growth and increased solution footprint. Essential Requirements 3+ years’ experience in Customer Success Management, SaaS Sales in Account Management or equivalent. Direct experience managing renewals in a SaaS environment, including previous responsibility for independently driving a book of business and achievement against targets. Direct experience managing customers in a high‑volume setting, and in building programs and processes to effectively service lower size/higher volume segment of the customer base. Experience developing and driving one‑to‑many customer outreach programs, such as webinars, newsletters, and white papers, to increase engagement and retention. Strong written and verbal communication skills, with the ability to create compelling outreach content and deliver presentations to diverse audiences. Ability to work closely with an owned customer base, understand customer requirements, identify upsell and cross‑sell opportunities to deepen penetration of solutions within customer environment. BA or BS Degree, in a technically related field or equivalent working experience a strong plus. Experience using Salesforce or a Contract Renewal Automation platform a plus. Aquatic Informatics (AQI) is headquartered in Vancouver, Canada with teams working in the US, Australia, and Europe. We value independent thinking, initiative, teamwork, a relentless pursuit of quality, a playful spirit, and a sense of humor. Join our team to learn and grow your career, while gaining mentorship and skills from dedicated leaders. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. The compensation range for this role is $75,000.00 - $90,000.00 USD per year. The job is also eligible for Incentive Pay. Seniority level Mid‑Senior level Employment type Full‑time Job function Other Referrals increase your chances of interviewing at Hach by 2x. Get notified about new Customer Success Manager jobs in London, Ontario, Canada. U.S. Equal Employment Opportunity Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@veralto.com to request accommodation. We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral. 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