Academic Advisor

Academic Advisor Carleton University Job Number: J1125-0158 Job Title: Academic Advisor Job Type: Career Development Assignment (CDA) Department: The Academic Advising Centre Job Category: Student Services Number of Positions: 1 Date Posted: 21/11/2025 Closing Date: 01/12/2025 Salary: 73,897.00 - 80,777.00/Year Assignment Duration From: 12/01/2026 Assignment Duration To: 09/07/2027 Employee Group: CUPE 2424 Salary Level: 8PE Hours Per Week: 35 Date Position Available: 12/01/2026 About Carleton University Carleton University is situated on unceded Algonquin territory and bordered by the Rideau River and the Rideau Canal, a UNESCO World Heritage site, in Ottawa, Ontario. The university is just minutes from the heart of our nation's government and G-7 organizations and this capital advantage provides opportunities for staff and faculty and students to make a positive impact in our community and around the world. Named a Top 100 Employer in 2023, 2024 and 2025, and a National Capital Region Top Employer for 10 consecutive years, Carleton University is one of Canada’s most resourceful and productive hubs of learning and research, fuelling a rich talent pipeline that is supporting social and economic renewal. The university’s smart, caring and connected community inspires and empowers individuals to become change leaders who drive impact in the world while challenging conventional modes of thinking and doing. At Carleton, we are committed to fostering an innovative, equitable and welcoming work environment. Carleton is also a nationally certified Healthy Workplace and is a recipient of the Canada Awards for Excellence, Healthy Workplace Order of Excellence and Platinum Level Certification for Mental Health at Work. The university’s Strategic Integrated Plan 2020-2025 is an ambitious vision for the future, anchored in Carleton’s strengths and student‑centric, community‑engaged values. Duties and Responsibilities Under the guidance of the Manager, Academic Advising Centre (AAC), the Academic Advisor is a multi‑functional position that works as part of a team for the coordination, implementation and delivery of advising services to undergraduate and Special Students, including first‑year students, students in academic difficulty, mature and transfer students, high‑achieving students and exploratory/undecided students. The AAC advises and addresses the needs of undergraduate and Special Students including but not limited to assisting students in understanding their degree requirements, changing degrees and/or program elements, students experiencing academic difficulty, and students that are at risk of being removed from their program. Working with minimal supervision, the incumbent is responsible for providing timely complex advice on student academic issues, policies, rules and regulations and connecting students to the appropriate support departments and resources on campus to resolve issues and questions. They will coordinate outreach programs to students and staff and, working with the Manager, will be involved in coordinating and participating in the training of new members of the advising team and student staff as well as developing training manuals for office procedures, advising guidelines, and software application use. The Academic Advisor is on the front line of student support and is required to triage the frontline as appropriate and is expected to present a positive, knowledgeable, professional reflection of the department and its services at all times. The incumbent is also responsible for outreach activities to the Carleton community on the Academic Advising Centre to inform students, faculty and staff on the services provided as well as other related duties that may be required. The incumbent is required to continually develop and maintain knowledge in all aspects of operations and processes related to the advising unit and the Academic Advising Centre in general, policies and procedures, evolving University rules and regulations governing undergraduate and special students in the university and all other information as required to accurately provide service to clients. This position may require the ability to work outside of business hours and/or weekends to lead seminars and presentations as part of outreach programs and/or represent AAC at recruitment events. Qualifications Excellent interpersonal skills to advise students and collaborate with team members. Proven triage skills, as it is essential to know when and where to refer students in a timely fashion, especially with urgent or sensitive cases. Ability to problem‑solve while exercising sound judgment. Highly developed verbal and written communication skills, including presentation skills. Proven ability to communicate with tact, diplomacy, empathy and discretion, especially when working with sensitive student cases. Excellent organization skills and the ability to coordinate multiple tasks simultaneously while providing mutual support to colleagues. Incumbents must be able to complete work accurately and display attention to detail. Working knowledge of academic rules and regulations. In addition, the incumbent may be required to work weekends for outreach activities. This position also requires the ability to work overtime during peak operational periods as required. Education and Experience Three‑year university degree. Five years’ related experience of which three years must be in a high‑pressure advising environment, preferably in a post‑secondary setting with frontline triage skills required. HR Note Equivalencies will be considered. Applicants are encouraged to provide information which may demonstrate equivalent qualifications. Please note that applicants may be required to complete an employment test as part of the selection process for this position. Those applicants that are selected for an interview will be requested to contact the Human Resource Advisor assigned to this competition as soon as possible to discuss any accommodation requirements. Arrangements will be made to accommodate your request in a timely manner. Carleton University is strongly committed to fostering diversity within its community as a source of excellence, cultural enrichment, and social strength. We welcome those who would contribute to the further diversification of our University including, but not limited to: women; visible minorities; First Nations, Inuit and Métis peoples; persons with disabilities; and persons of any sexual orientation or gender identity and expressions. Health and Safety Requirements This position is regularly required to work on campus in person. In the event of a public health emergency or a health and safety issue, it is possible that you may be required to work temporarily remotely due to public health orders, directives and/or health and safety requirements. If this happens, you will work with your direct manager to set up a remote work environment including discussing appropriate technology and requirements. You are required to follow all University policies and directives, including to set up a safe and confidential workspace in a remote location and ensure all Carleton property (intellectual and other) is safeguarded. If required to work remotely, you will be notified by your manager when working full time physically onsite will resume. Seniority Level Mid‑Senior level Employment Type Other Job Function Education and Training Industry Higher Education #J-18808-Ljbffr