Hospitality Operations Director

3 weeks ago

Waterloo, Canada Compass Group Full time

You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.

You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward

Imagine a place where people work as one to create an experience that inspires many. Join us and know that you make it possible for friends, families, and co-workers to come together. No matter why they gather, we’re here to serve. Because of what we do, people share so much more than a meal. And that’s why this is so much more than a job.

Why work with Eurest Dining? We are a member of Compass Group Canada, the leading food and support Services Company. We provide diverse, innovative dining services to corporate headquarter locations, law firms, manufacturing facilities, distribution centres and call centres. Join our commitment to providing exceptional food service to the best of business and industry.

Job Summary

The Director of Hospitality is responsible to manage day-to-day operations for a single unit, including ensuring that work is completed, scheduling staff, controlling costs, resolving issues or complaints, and managing people.

Now, if you were to come on board as a Director of Hospitality, we’d ask you to do the following for us:

  • Manage the day-to-day operations of the unit by delegating work and providing direction to staff, in order to ensure that all tasks are completed to deliver services and production at the expected level
  • Coordinate scheduling of unit staff to ensure there is adequate coverage to deliver against expectations
  • Manage costs to stay within unit budget
  • Resolve requests, complaints, and concerns
  • Monitor unit’s compliance with Quality Assurance and Health & Safety policies, and initiate corrective action as required
  • Manage, coach, and develop unit staff to achieve unit and team goals

Think you have what it takes to be our Director of Hospitality? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role.

  • College diploma in hospitality or food service or equivalent experience
  • 3 years’ relevant experience within food service or hospitality industry
  • Past experience with managing, supervising, coaching and developing others
  • Strong customer service and interpersonal skills
  • Basic financial and budgeting skills
  • Solid written and verbal communication skills
  • Proven organizational, time management and leadership skills

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact for further information.

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