Windows Desktop Engineer

2 hours ago

Montreal, Canada Compunnel, Inc. Full time

We are seeking a highly skilled Windows Engineering and Operations Specialist to contribute across several ongoing initiatives within a globally distributed IT team. This role demands strong technical expertise, problem-solving capabilities, a strategic mindset, and the ability to collaborate effectively with stakeholders and support teams. The ideal candidate will drive solutions from concept through implementation while maintaining the performance, security, and availability standards expected in an enterprise environment.Key Responsibilities:Ensure developed solutions align with enterprise standards for security, supportability, and performance.Uphold high expectations of availability, performance, and user experience across supported platforms.Provide Level-3 support to investigate and resolve escalated technical issues, identify root causes, and implement solutions.Design, document, and maintain operational procedures, technical solutions, and best practices.Deliver and disseminate knowledge across teams through documentation, demos, and collaborative sessions.Drive innovation by contributing to automation, modernization, and self-service enablement across the infrastructure stack.Required Skills:Strong technical foundation in Windows operating systems (Windows 10/11/Server 2019)Hands-on experience with Windows Intune Modern ManagementProficiency in SCCM OSD orchestration and enterprise software deploymentAdvanced PowerShell scripting skills for automation and diagnosticsExperience with cloud-based enterprise migrations, such as moving network drives to OneDrive for BusinessSolid understanding of Windows Infrastructure technologiesExpertise in system-level troubleshooting (Event Logs, SysInternals tools, memory dumps)Experience designing and delivering technical solutions to meet complex enterprise requirementsAbility to document technical processes in support documents, runbooks, and knowledge basesPreferred/Desired Skills:Experience with Modern Device Management tools like Intune, Autopilot, Windows 365Familiarity with enterprise client/server hardware management (firmware, drivers, BIOS)Understanding of Agile methodologies and their practical implementationExposure to infrastructure systems such as Jira and ServiceNow #J-18808-Ljbffr

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