Technical Field Services

* Decline will set your Cookie preferences to "Required" and will prevent Kyndryl and its partners from collecting and using Cookie data to collect statistics and to provide you a personalized web experience and more relevant ads on third party websites.**Who We Are****The Role**Join our team of client-facing tech enthusiasts dedicated to delivering hands-on support and maintaining client systems for a diverse range of end users, including executive support. As Deskside Support, you're not just a problem solver – you're a technology hero. Picture yourself in a role where you're the go-to expert for testing and troubleshooting, playing a crucial part in identifying and resolving issues with software upgrades, system images, and cutting-edge hardware deployments. Your expertise will be invaluable as you tackle hardware and software dilemmas across a multitude of device types, both on-site and through remote support. Showcasing your knowledge of popular operating systems and applications, you'll make technology hiccups disappear with ease. In this role, you'll be part of a vibrant ecosystem, collaborating with other internal teams at Kyndryl as well as our esteemed alliance partners, such as Microsoft. At Kyndryl, we’re all about progress, and you'll be right at the forefront, recognizing opportunities for modernization and automation within your realm. You’re empowered to bring your creative side by presenting innovative ideas that not only enhance the end-user experience but also drive cost savings. Our customers’ satisfaction is paramount, and you'll play a pivotal role in achieving it by ensuring we meet XLA and SLA targets. If you're someone who thrives on teamwork and embraces the ever-evolving tech landscape, you'll love being part of a team focused on deploying the latest and greatest in technology. Join us as Deskside Support, where every day is a tech adventure, and you're the hero who keeps the digital world spinning smoothly. Your journey begins here. Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. Whether you want to explore opportunities such as Service Delivery Management, Workplace Modernisation or Workplace Virtualization – Kyndryl is dedicated to your professional journey.**Job Description:**We are seeking a dedicated and skilled Field Services Technician to join our team. The successful candidate will be responsible for providing deskside support, performing preventive maintenance, and supporting various devices and peripherals at our client locations. This role requires a proactive approach to troubleshooting and resolution activities, as well as excellent communication skills to coordinate with end users.**Key Responsibilities:*** **Deskside Support:** + Accept dispatches from the Service Desk and perform troubleshooting and resolution activities at the Authorized User’s location. + Monitor the ServiceNow Ticket queue, acknowledge receipt of tickets, and review troubleshooting information. + Coordinate with end users to schedule convenient times for on-site support. + Perform preventive maintenance activities for end-user devices, ensuring compliance with OEM requirements and avoiding warranty voidance.* **Incident Troubleshooting and Resolution:** + Provide incident troubleshooting and resolution for devices, including peripherals and OEM warranty fulfillment. + Support IMACs (Install, Move, Add, Change, Deinstall) and remediation of security vulnerability incidents. + Execute checklists and scripts as directed.* **Device Support:** + Support both Windows and Non-Windows devices, including those connected to manufacturing devices. + Provide support for desktop model PCs, shop floor sites, and other restricted environments. + Issue and support clean loaner laptops for domestic and international use cases. + Support specialty printers, security badge printers, RF scanners, timeclocks, and other manufacturing environment devices.* **IMACD Services:** + Unpack, inspect, and install new devices, ensuring proper operation and configuration. + Perform device moves, including disconnecting, packing, and reinstalling devices at new locations. + Add or change devices, ensuring proper boot-up, operation, and user orientation. + Deinstall devices, erasing data, packing, and shipping to designated locations for retirement.**Who You Are****Qualifications:*** We are looking for candidates with good standing security clearance (L1/L2/L3) or with previous CGP clearance* 3+ years of experience in deskside support and device maintenance.* Proficiency in troubleshooting and resolving technical issues.* Familiarity with ServiceNow or similar ticketing systems.* Ability to work independently and coordinate with end users.* Strong communication and organizational skills.**Additional Information:*** This role may require travel to various client locations and full-time on-site work.* Security clearance is required for this role, and the candidate must be eligible to work in Canada without sponsorship.* The candidate must be able to perform tasks during business hours and fulfill up to 50 move requests each month.**Being You**Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.**What You Can Expect**With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.**Get Referred**We’re glad you’re here. Take a look around at the many exciting career opportunities we have available and apply today **Drop off your CV/Resume** and a Recruiter will reach out with related career information that match your experience and expertise. **Sign up for Job Alerts** Create your account and then . When new jobs become available that meet your criteria, you’ll be alerted right away### Drive progress with purposeAt Kyndryl, we achieve progress the world depends on, with purpose.**Beginning with** **the purpose that matters to you**. Because here, you will be part of a culture designed with purpose. One that is restless, empathetic and devoted. Where we are committed to sustainable progress for our customers and supporting the communities where we work and live. All of you is what we want. And what we need. Join us, and together, we can advance the vital systems that power human progress. #J-18808-Ljbffr