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Claims Specialist
4 months ago
At SCI our people make us even better, which is why we want you to be a part of our fast growing organization. SCI recognizes that having a great team is the key to success, which is why we attract and retain the right people with an employee experience that focuses on building trust, embracing change, and achieving our goals together. Any one of our 3000 industry experts will tell you that we take on some of Canada’s toughest service and logistic challenges in specialized transportation, technical services, and supply chain management. For 30 years, our proficient planning and flexible solutions have brought us top tier clients. With clear focus, operational excellence, and future growth at the core of our operation, we apply out-of-the-box thinking to deliver exceptional experiences that take our clients to the next level. Are you ready for your next challenge? The Specialist Claims will be a valuable member in contributing to SCI’s future. Supporting the Director of Network Optimization & Standardization at our Vipond location, this individual will this individual will manage Claims for SCI Transportation (TM and White Glove.), receive and log claims, provide customers with prompt feedback and support the business by leading investigations into freight claims for loss, damage or property damage to produce a resolution. This role will provide claims data analysis on a monthly basis including root cause, pay out of claims, accruals, etc. The person in this role will also be required to review the claims processes and other departmental processes, update processes as needed and create new processes as needed in support of Operations. Lastly, as a member of our core team, the right person for the role will be a leading example of our culture. What success looks like: • Your business partners are excited to collaborate with you You support one another as a team and work together, leveraging everyone’s strengths. • You are depended on to see your commitments through and with good intentions. • The duties and tasks supported by your role continuously improve with increased quality and fast speed to market. • Log all claims received from both external and internal customers ensuring a high level of data accuracy is maintained. • Investigate Claims and provide recommendation for settlement / decline to internal & external clients. • Complete documentation and communication response to claims with external and internal clients. • Maintain the claim module with updates and revisions to claims. • Update, revise or create new standard operating procedure (SOP) documents and work instructions as required. • Provide feedback to operational teams on claims and claims occurrences through reporting and analysis. • Provide customers and Corporate Finance with timely feedback on claims. • Complete and submit payment remittance to Corporate Finance • Support Fuel tax and Fleet administration for asset-based locations. • Other support and reporting functions as required by the business and/or Shared Services team.
What you bring to the role: Specialist Claims • Vipond • PT 1 year Contract • 3+ years of experience in 3PL, transportation and or claims management. • Understanding of TMS Applications • Knowledge of transportation and transportation networks and claims. • Strong communication, organization, collaborative skills. • Strong skills in writing and document creation; SOP creation, workflows, etc. • Actively initiates and engages in discussions with those who can add value to the process when making decisions • Adapts with agility to prioritize what adds value to the client and focuses on executing . • Participates in open, honest, two-way communication. • Manages time and priorities effectively in a fast-paced, flexible environment to deliver incremental value everyday. • Holds oneself accountable to deliver on commitments on time, in scope, and with quality. • Has an open mind and adapts with a positive perspective in times of change. • Operates with integrity to do what is right for the team and the business as a whole. Who you are: • You have the courage to think differently about how things get done to continuously improve and deliver even better results every day. • The safety, health, and well-being of yourself and your team, is your first priority. • Providing exceptional service is your passion. • You uphold your commitments and make decisions with everyone in mind. • You are energized by collaborating in a team environment, and enjoy supporting others to find success • You embrace new things, are open to different perspectives, and adapt quickly to an evolving environment. If this sounds like you, we want to hear from you Send your resume to Vickie.kesek@sci.ca Working at SCI: First and foremost, at SCI, we are committed to creating a safe and healthy work environment, which is why we support our people with programs that serve the health and wellness of everyone. We also recognize that business moves quickly, and we strongly believe that success in our fast-paced environment is defined by the achievements of all our employees. We pride ourselves in the collaborative approach we apply to our work, and with a flat organizational structure, each employee at SCI is empowered to make a difference every day. Our people find success through their desire to discover new strengths, learn new skills, and gain unique experiences. With a balanced compensation portfolio, we encourage our people to lead with agility and strive for excellence. SCI is an equal opportunity employer and is committed to a diverse and inclusive workforce. Accommodations are available upon request for candidates with disabilities taking part in all aspects of the selection process. We thank all candidates for applying, however, only successful candidates will be contacted for an interview.
