Current jobs related to Customer Experience Representative - prescott and russell - Superior Propane - QC
-
Customer Service Representative
1 week ago
United Counties of Prescott and Russell, Canada BMO Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our branch team, you will be responsible for delivering exceptional service to our customers and providing advice and guidance on financial solutions that meet their needs.Key ResponsibilitiesIdentify...
-
Customer Service Representative
1 week ago
United Counties of Prescott and Russell, Canada BMO Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our branch team, you will be responsible for delivering exceptional service to our customers and providing advice and guidance on financial solutions that meet their needs.Key ResponsibilitiesIdentify...
-
Customer Service Representative
7 days ago
United Counties of Prescott and Russell, Canada BMO Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at BMO Financial Group. As a key member of our branch team, you will be responsible for delivering exceptional service to our customers and prospects, identifying their needs, and providing advice and guidance on financial solutions that meet...
-
Customer Service Representative
7 days ago
United Counties of Prescott and Russell, Canada BMO Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at BMO Financial Group. As a key member of our branch team, you will be responsible for delivering exceptional service to our customers and prospects, identifying their needs, and providing advice and guidance on financial solutions that meet...
-
Reception/customer Service Representative
3 months ago
Prescott, Canada McDougall Insurance and Financial Full timeAt McDougall Insurance and Financial we offer our employees; a comprehensive benefits package, McDougall pension plan, staff appreciation days, social events, a branch-wide yearend bonus, a competitive salary and paid vacation time starting at 3 weeks. **Our growing team is looking for a Receptionist/Customer Service Representative to join our team in...
-
Customer Experience Associate
4 months ago
Prescott, Canada TD Bank Full time**Work Location**: Prescott, Ontario, Canada **Hours**: 20 **Line of Business**: Personal & Commercial Banking **Pay Details**: **KEY ACCOUNTABILITIES** **CUSTOMER** - **Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and...
-
Customer Experience Associate
3 months ago
Russell, Canada Scotiabank Full timeRequisition ID: 194896 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...
-
Customer Service Representative
3 weeks ago
United Counties of Prescott and Russell, Canada Tim Hortons #9334 Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Food Service Team Member to join our team at Tim Hortons #9334. As a Food Service Team Member, you will be responsible for providing exceptional customer service and ensuring a positive dining experience for our guests.Key ResponsibilitiesFood Preparation and ServicePrepare and package food and...
-
Customer Service Representative
1 week ago
United Counties of Prescott and Russell, Canada Tim Hortons Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Team Member at Tim Hortons. As a key member of our front-of-house team, you will play a vital role in delivering exceptional guest experiences and ensuring our guests leave with a smile.Key ResponsibilitiesGuest Interaction: Greet and welcome guests with a...
-
Customer Service Representative
1 week ago
United Counties of Prescott and Russell, Canada Tim Hortons Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Team Member at Tim Hortons. As a key member of our front-of-house team, you will play a vital role in delivering exceptional guest experiences and ensuring our guests leave with a smile.Key ResponsibilitiesGuest Interaction: Greet and welcome guests with a...
-
Customer Service Representative
2 weeks ago
United Counties of Prescott and Russell, Canada Tim Hortons Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Team Member at Tim Hortons. As a key member of our front-of-house team, you will play a vital role in delivering exceptional guest experiences and ensuring our guests leave with a smile.Key ResponsibilitiesGuest Interaction: Greet and welcome guests with a...
-
Customer Service Representative
2 weeks ago
United Counties of Prescott and Russell, Canada Tim Hortons Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Team Member at Tim Hortons. As a key member of our front-of-house team, you will play a vital role in delivering exceptional guest experiences and ensuring our guests leave with a smile.Key ResponsibilitiesGuest Interaction: Greet and welcome guests with a...
-
Customer Service Representative
2 weeks ago
United Counties of Prescott and Russell, Canada Tim Hortons Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Team Member at Tim Hortons. As a key member of our front-of-house team, you will be responsible for delivering exceptional guest experiences and ensuring that every visit to our restaurant is a positive one.Key Responsibilities:Guest Interaction: Greet and...
-
Customer Service Representative
2 weeks ago
United Counties of Prescott and Russell, Canada Tim Hortons Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Team Member at Tim Hortons. As a key member of our front-of-house team, you will be responsible for delivering exceptional guest experiences and ensuring that every visit to our restaurant is a positive one.Key Responsibilities:Guest Interaction: Greet and...
-
District Support Representative
4 months ago
Russell, Canada Manitoba Hydro Full time**DISTRICT SUPPORT REPRESENTATIVE** **RUSSELL, MB** Manitoba Hydro is consistently recognized as one of Manitoba's Top Employers! **_ Great Benefits_** - Competitive salary and benefits package. - Defined-benefit pension plan. - Nine-day work cycle which normally results in every other Monday off, providing for a balanced approach to work, family life and...
-
Client Services Representative
3 months ago
Russell, Canada Village Veterinary Clinic Full timeVillage Veterinary Clinic in Russell, ON (an easy 30 minute drive south east of Ottawa) is looking for a dynamic people person to be a Customer Care Representative. We offer an experienced supportive team in a beautiful facility with great clients.
-
Retail Sales Manager
3 weeks ago
United Counties of Prescott and Russell, Canada 5048692 ONTARIO INC. Full timeAbout the RoleWe are seeking a highly skilled and experienced Retail Sales Manager to join our team at 5048692 ONTARIO INC. As a key member of our sales and marketing team, you will be responsible for driving sales growth, developing and implementing marketing strategies, and leading a team of sales professionals.Key ResponsibilitiesLeadership and Team...
-
Retail Sales Manager
3 weeks ago
United Counties of Prescott and Russell, Canada 5048692 ONTARIO INC. Full timeAbout the RoleWe are seeking a highly skilled and experienced Retail Sales Manager to join our team at 5048692 ONTARIO INC. As a key member of our sales and marketing team, you will be responsible for driving sales growth, developing and implementing marketing strategies, and leading a team of sales professionals.Key ResponsibilitiesLeadership and Team...
-
Retail Sales Manager
3 weeks ago
United Counties of Prescott and Russell, Canada 5048692 ONTARIO INC. Full timeAbout the RoleWe are seeking a highly skilled and experienced Retail Sales Manager to join our team at 5048692 ONTARIO INC. As a key member of our sales and marketing team, you will be responsible for driving sales growth, developing and implementing marketing strategies, and leading a team of sales professionals.Key ResponsibilitiesLeadership and Team...
-
Retail Sales Manager
3 weeks ago
United Counties of Prescott and Russell, Canada 5048692 ONTARIO INC. Full timeAbout the RoleWe are seeking a highly skilled and experienced Retail Sales Manager to join our team at 5048692 ONTARIO INC. As a key member of our sales and marketing team, you will be responsible for driving sales growth, developing and implementing marketing strategies, and leading a team of sales professionals.Key ResponsibilitiesLeadership and Team...
Customer Experience Representative
3 months ago
Reporting directly to the Customer Experience Manager, the Customer Experience Representative is responsible for utilizing standard procedures to achieve first call resolution when responding to customer inquiries and concerns regarding delivery of propane. The Customer Experience Representative will also be responsible for providing exceptional customer support, generating orders and collaboratively working with and relaying information to the Delivery Coordinators and Credit and Collections Specialists to assist in the efficient delivery propane and related services.
We are hiring in Cambridge, ON or Calgary, AB. Full and part time positions are available. This is a contract position that will begin August 6th, 2024 until approximately March 31, 2025.
What we will offer you:
Culture : Join a supportive and inclusive work environment where teamwork, respect, and open communication are at the core of everything we do.
Opportunity : A continuous focus on professional development with many opportunities for training & career growth.
Health & Wellness : Competitive health benefits right from the start including health & wellness spending accounts & maternity leave top-up. Access our employee assistance program for confidential counseling, mental health support, and various resources to help you navigate life’s challenges.
Competitive Compensation : We offer a highly competitive salary package, ensuring that you hard work and dedication are recognized and rewarded accordingly.
Flexibility : We understand the importance of work-life balance, we offer flexible hybrid work options to help you manage your personal and professional commitments.
Technology : Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.
Safety Focused : We care about you and have committed to a zero-harm workplace.
What you'll do:
Build positive, collaborative relationships with all points of contact including customers, team members and management.
Consistently apply and leverage developed procedures and processes to effectively answer customer inquiries, resolve issues and manage customer expectations.
Ensure resolution of their question, issue or concern in a timely manner.
Provide accurate and reliable delivery information to customers.
Review customer account information during each call to ensure accurate and current data. Update system information as required and obtain any missing information as needed.
Validate customer account information to ensure corporate compliance with Privacy Information guidelines.
Escalate customer questions, concerns or issues as needed and facilitate the customer’s transition to a new internal contact to ensure resolution of their issue and ensure customer service standards are achieved and exceeded.
Dispatch delivery calls after hours.
Ensure that any emergency or escalation has been resolved and delegated properly and that the appropriate emergency protocol has been followed.
Document all customer phone calls to ensure that quality customer service is being provided.
Ensure that situations that are outside standard guidelines are escalated to the Customer Experience Manager, the Delivery Manager or Service Manager.
This role has an indirect impact on safety. Responsibilities include identifying and escalating possible safety issues or concerns to ensure immediate resolution.
What you bring:
Post-secondary degree or diploma or equivalent experience.
One year of previous customer service experience, preferably in a telephone contact environment.
Ability to work collaboratively as a positive contributing team member, as well as independently.
Exceptional customer service skills with strong organizational skills
Excellent communication skills, both oral and written.
Attention to detail required ensuring accurate capture of customer data, as well as comprehension of complicated and varying customer needs.
Ability to multi-task, using several computer systems at once.
Computer literacy, specifically Microsoft Office Outlook and Excel is required.
Previous experience with ADDS or similar billing/ticketing system would be an asset.
Flexible shift availability (available to work any shift between 8:00 a.m. and 11:00 p.m. EST) and weekends.
Superior Propane is Canada’s leading and reliable propane provider. Customers have trusted the experts at Superior to fuel their homes and businesses since 1951. Customer Focus, Performance, Safety, and Winning with People are the four key values that are the foundation of everything that we do.
Here at Superior Propane we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at aoda_hr@superiorpropane.com to let us know how we can enhance your experience.
