Senior E-Bike Technician

4 weeks ago

Ottawa, Canada House of Bikes Full time

House of Bikes is one of Canada’s fastest growing e-bike dealers, known for high‑quality products, meticulous service standards, and a customer experience that feels more boutique than bike shop. We are seeking a Senior E‑Bike Technician to lead our service, quality control, and technical operations. About the Opportunity If you take genuine pride in your craft, value precision and structure, and thrive in a professional, high‑standards environment — this role is for you. You will lead diagnostics, servicing, and premium e‑bike builds while shaping the systems that define our technical excellence. What You’ll Do Assemble, tune, and quality‑control new e‑bikes to industry‑leading delivery standards Diagnose mechanical issues, perform repairs, and collaborate with manufacturers when needed Troubleshoot electrical issues, perform component replacements and firmware updates Oversee service operations, warranty cases, and parts procurement with accountability for customer communication Maintain a polished, efficient, and well‑organized workshop that reflects a premium brand Lead the technical standards of the workshop and mentor junior technicians as the team expands Assist with inventory handling, shop organization, and recycling of packaging Occasionally load and transport e‑bike shipments to freight carrier hubs Support sales and administrative teams during peak volumes, including customer handoffs or guidance Collaborate with management to enhance processes, tools, and quality controls What You Bring 3+ years of professional experience as a Bike or E‑Bike Technician (senior level preferred) Deep mechanical competence: drivetrains, hydraulic brakes, torque accuracy, troubleshooting Meticulous workmanship with pride in consistent, top‑quality results Professional, punctual, reliable — strong brand representation and customer presence Organized, systems‑minded, and thrives in a fast‑paced, high‑performance environment Comfortable with e‑bike electronics (or a fast learner with plug‑and‑play systems) Ability to coach or mentor less‑experienced technicians while maintaining high standards Nice to Have: French bilingualism, G‑class driver’s license, experience in a high‑end retail or sporting goods environment. Compensation & Culture We offer a premium, above‑market compensation structure based on experience, with performance‑based incentives and opportunities to grow as the company scales. Compensation details are shared with shortlisted candidates. How to Apply Please email a resume and tailored cover letter to hr@houseofbikes.ca. Your cover letter should outline how your experience and approach to craftsmanship aligns with this role, and why House of Bikes is the right fit for you at this stage of your career. We are seeking applicants who are genuinely aligned with our mission, values, and long‑term commitment to building a premium e‑bike service experience in Ottawa. #J-18808-Ljbffr

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