Front of House Manager

2 weeks ago

Fredericton, Canada Torsap Thai Kitchen Full time

Front of House Manager: Neighbourly CoffeeLocation: Fredericton, NB Position Type: Full-Time, SalariedStart Date: September 1 Application Deadline: August 10About Neighbourly CoffeeNeighbourly Coffee is a vibrant café and social enterprise located in the heart of the 12 Neighbours community. We serve excellent food and drinks while fostering connection, dignity, and opportunity.We don't hire people to make coffee, we make coffee to hire people. Our café team is often the first point of contact for visitors and community members — and plays a key role in setting a tone of warmth, welcome, and professionalism. We’re not just serving coffee; we’re building community.About the RoleWe’re seeking a Front of House Manager to lead and support the day-to-day operations of our customer-facing café space. This person will help ensure smooth workflows, top-tier customer service, and a strong team culture, while also contributing to our business goals and social mission.You’ll be at the center of a fast-paced, people-first environment — developing systems, guiding staff, and leading by example to create a space that feels welcoming, efficient, and aligned with our values.Key ResponsibilitiesSupervise daily FOH operations and ensure quality control on service and timingDevelop and manage staff schedules in line with budget and business needsLead FOH staff training, especially around customer service, empathy, and responsivenessFoster a service culture that prioritizes teamwork, positivity, and consistencyMaintain cleanliness and safety standards using operational checklistsSupport revenue growth through efficient workflows, specials, and seasonal promotionsTrack sales and operational data to inform decisions and improve performanceOversee FOH supplies and inventory within budgetCollaborate with kitchen, marketing, and leadership teams to align on goalsEnsure equipment is functional, safe, and well maintainedProvide cultural leadership and model a solution-focused, collaborative attitudeAssist with social media management in coordination with the marketing teamQualifications & SkillsPrevious experience working closely with coffee in a café or restaurant environmentStrong communication, organization, and interpersonal skillsAbility to manage teams and support real-time training and growthSkilled in customer service and building a warm, inclusive environmentComfort with scheduling, ordering, and basic business operationsFamiliarity with social enterprises, learning-based workspaces, or similar is an assetPositive, calm, and adaptable — especially during busy periods or unexpected challengesSalary Compensation will be negotiated based on experience #J-18808-Ljbffr

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