Front of House Customer Lead

3 days ago

Fredericton, New Brunswick, Canada 12 Neighbours Community Inc. Full time

About Neighbourly Coffee

Neighbourly Coffee is a café and work-training program within the 12 Neighbours community — a place where hospitality, dignity, and learning intersect. As a social enterprise, we support individuals from the community in gaining real work experience while offering top-tier service and a welcoming space for all.

This is a dynamic environment where relationships matter, details count, and every interaction is a chance to offer care and connection.

About the Role

We are hiring a Front of House (FOH) Customer Lead to ensure a high-quality guest experience, maintain a beautiful and clean café environment, and support team members in delivering warm, attentive service.

This is a leadership role for someone who notices the little things — who can manage both the look and the feel of the front-of-house experience. You'll help set the tone for hospitality, oversee customer-facing displays and inventory, and guide the team in upholding high service standards.

Key Responsibilities

  • Lead FOH staff in delivering excellent customer service
  • Maintain café cleanliness and table-flipping rhythm throughout the day
  • Refresh and organize the pastry case, drip station, bread shelves, and grab-n-go sections
  • Ensure accuracy and visual consistency in Square POS and Craver app
  • Curate the café ambiance through music, lighting, displays, and seasonal decor
  • Manage front-of-house inventory and supplies
  • Identify service gaps and collaborate on improvements
  • Provide on-shift coaching and model hospitality best practices
  • Communicate regularly with the FOH Manager and Coffee Lead

Qualifications & Skills

  • Experience in front-of-house café or restaurant leadership
  • Strong eye for detail, aesthetics, and guest experience
  • Confident using POS systems and basic digital tools (Craver, Square, etc.)
  • Warm, team-oriented presence with strong communication skills
  • Passion for hospitality and inclusive spaces
  • Ability to stay organized, take initiative, and adapt in a fast-paced setting

Job Types: Full-time, Permanent

Pay: $20.00 per hour

Work Location: In person

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