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Secretary/Receptionist

3 months ago

Montréal QC, Canada Les Equipements et Services Filco Inc. Full time

Company Description

Les Equipements et Services Filco Inc. is a Montreal-based company specializing in the sale, installation, and after-sale service of state-of-the-art bodyshop & mechanic's equipment. Our experienced personnel provide customized solutions to meet the equipment needs of our clients. We also offer training for technicians through our hands-on, one-on-one approach.

Role Description

This is a full-time, on-site role for a Secretary/Receptionist located in Montreal, QC. The Secretary/Receptionist will be responsible for phone etiquette, receptionist duties, clerical skills, and communication. You will play a key and central role in supporting the administration and sales in its functions. You provide unrivalled customer service to achieve increased customer satisfaction.

Job Tasks

  • Greet customers, suppliers at reception.
  • Respond to incoming telephone calls.
  • Resolve customer inquiries via telephone and email as required.
  • Dispatch and manage incoming inquiries (including website).
  • Obtain freight quotes and prepare freight documents for incoming/outgoing local transport (includes provincial & national).
  • Obtain supplier quotes and process in accounting system, as needed.
  • Process credit card payments.
  • Compile and process orders deriving from our suppliers; including follow-up of order status.
  • Communicate with customers, suppliers and third parties as required.

  • In conjunction with service department, update daily, weekly & monthly tech schedules.
  • Occasionally, prepare sales quotations.
  • Compose various reports/documents (French/English) as required.
  • Prepare public brochures and any other text, media, & promotional materials as required.
  • Update website as required.
  • Coordinate trade shows and business trips and all related logistics therewith.
  • Occasionally, perform on-line research as required by the administration.
  • Order supplies (office, warehouse, etc.)
  • Filing, photocopying.

Qualifications

  • Phone etiquette, receptionist duties, and clerical skills
  • Fluency in French and English (written and spoken)
  • Excellent communication and customer service skills
  • Ability to problem-solve and take decisions
  • Ability to prioritize tasks
  • Attention to detail and organizational skills
  • Autonomous & Professional
  • Proficiency in Microsoft Office Suite
  • Knowledge in Accounting and publishing software is a plus
  • Experience: 3 - 7 years in a similar role
  • High school diploma, DEP or DEC (secretarial, business, accounting, customer service)

Benefits:

  • Family-Work Life Balance
  • Medical & Paramedical insurance
  • Dental Insurance
  • Travel Insurance
  • Continuous Training
  • DPSP/RRSP
  • Competitive Salary
  • Bonuses
  • Years of Service Recognition
  • Free Parking
  • Public Transport nearby
  • Vacations
  • Social Activities