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Assistant Manager, Food
4 weeks ago
Assistant Manager, Food & Beverage, Quick Service (12 Month Contract) Location: Scotiabank Arena, Toronto (Multi‑sport facilities of Maple Leaf Sports & Entertainment). As a key member of the Scotiabank Arena Food & Beverage team, you will support the leadership of designated areas within the department. Your hands‑on approach, teamwork, and commitment to excellence will help ensure MLSE’s service and safety standards are met while delivering an exceptional guest experience. Responsibilities Support the Manager and Supervisors in the daily operations of the Food & Beverage department, including Concessions, Beverage, In‑Seat Service, and Vending. Lead an assigned area during MLSE events, ensuring service standards and operational goals are achieved. Supervise and motivate part‑time staff to deliver quality service and uphold MLSE standards. Assist with the training and development of team members to build strong service knowledge and efficiency. Maintain open communication with Supervisors and other Assistant Managers to ensure consistent service across all areas. Support compliance with Health & Safety, AGCO, and other relevant regulations. Collaborate with other departments to ensure smooth service execution both front and back of house. Assist with inventory, sales tracking, and accounting processes, ensuring accuracy and adherence to approved systems. Help resolve operational or staffing issues promptly and effectively. Promote and maintain MLSE’s service standards, policies, and the Collective Bargaining Agreement. Foster a “one team” environment and contribute positively to the workplace culture. Qualifications 2+ years of supervisory or leadership experience in a high‑volume quick service or restaurant environment. Available to work evenings, weekends, and holidays as required. Certification in WHMIS, Smart Serve, ServSafe, NFSTP, or equivalent. Experience in a unionized environment is an asset. Strong interpersonal and communication skills with the ability to motivate a diverse team. Demonstrated initiative, reliability, and ability to perform under pressure. Confident working knowledge of MS Office, POS, and inventory systems. Practical understanding of industry service principles and etiquette. Knowledge of wine, beer, and spirits. Professional demeanor with integrity, confidentiality, and discretion. We’ll follow up by email and you can track everything in your Candidate Portal. Want instant updates? Opt‑in for SMS notifications to stay in the loop. At MLSE, we are committed to building an equitable, diverse and inclusive organization. We are an equal‑opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email accommodations@mlse.com. This email is only for accommodation requests. Resumes sent to this email address will not be considered. #J-18808-Ljbffr
