Customer Success Engineer II, Canada

We’re looking for a Customer Success Engineer II to drive the success of Procore’s French Speaking customers in Canada. In this role, you’ll be the product champion of Procore and serve as a subject matter expert. You will succeed in this role when the customer succeeds in adopting and realizing business performance gains from their investment in Procore. You will literally be helping improve the lives of our construction customers by connecting them on a global platform.As a successful Customer Success Engineer II, you’ll help organizations understand best practices around construction technology and solutions, and the many business benefits they can provide. You’ll work in a highly collaborative, creative, and driven environment that values openness, optimism, and ownership. In this role, you’ll leverage your consultative-mindset and knowledge of the construction industry and Procore’s software platforms to provide clients with important recommendations on how to maximize the value of their Procore technology, and what other products they can benefit from. You’ll partner closely cross-functionally with Sales, PS, Support, Product and Marketing. Successful candidates are passionate about construction and technology.This position reports to the Manager, Customer Success and can be based remotely within Canada. We’re looking for candidates to join our team immediatelyWhat you’ll do:Make data-driven recommendations to your customers on how they can optimize the value of Procore, based on customer analytics and industry best practices.Craft value-based presentations that address customer business problems and accelerate the adoption of the Procore platform.Provide product roadmap and product release updates to your customers so that they can benefit from our leading-edge technology.Drive in product demonstrations and coordinate multiple technical resources, both internal and external.Serve as a technical account manager providing the highest level of responsiveness and customer service to your clients through clear and effective communication.Foster a positive team culture by supporting and mentoring your fellow Provorians and collaborating with all levels of the organization to develop best practices.Develop a mastery of Procore’s products, professional services, and industry best practices.Up to 50% travel to client sites (may include domestic and international), industry events, and other Procore offices.What we’re looking for:Fluent in French (speaking and writing)2+ years of Construction industry expertise2+ years of Customer Success, Professional Services, Technical Pre-Sales experienceAbility to leverage strong technical aptitude to master Procore’s product offerings, business model, services, and emerging technologiesAbility to work cross-functionally and collaboratively with multiple stakeholders on time-sensitive projectsOutstanding presentation and communication skills both in-person and through virtual meetings, and in writingStrong analytical and problem-solving skills to synthesize relevant and impactful intelligence from ambiguous dataUnderstanding of the construction industry across different verticals (general contracting, subcontracting, real estate development, etc.), with previous experience as a construction Project Manager, Site Super, Project Finance Manager, Estimator, or Project Engineer preferredBachelor’s degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems, or CS preferred, along with experience managing project construction including bidding, procurement, RFIs, submittals, drawings, specifications, documents, schedule, quality control, and safetyAdditional InformationBase Pay Range:96,000.00 - 132,000.00 CAD AnnualOn Target Earning Range:120,000.00 - 165,000.00 CAD AnnualThis role may also eligible for Equity Compensation. Procore is committed to offering competitive, fair, and commensurate compensation, and has provided an estimated pay range for this role. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. #J-18808-Ljbffr