Current jobs related to Customer Success Manager - Toronto, Ontario - Healthera Canada

  • Customer Success Manager

    7 days ago

    Toronto, Ontario, Canada Dye & Durham Corporation Full time

    Department:SalesLocation:TorontoDescriptionThe Customer Success Manager (CSM) will play a critical role in ensuring clients achieve maximum value from Dye & Durham's products and services. Acting as a trusted advisor and primary point of contact, the CSM will focus on building long-term relationships, enhancing customer satisfaction, and driving retention...

  • Manager, Customer Success

    7 days ago

    Toronto, Ontario, Canada Human Resources Department - NRT Technology Corp. Full time

    Manager, Customer SuccessAbout NRTAt NRT, we build more than solutions: we build up each other.NRT is a worldwide leader in future-ready FinTech and Information Technology designed to elevate and enhance the enterprise gaming industry. Our next-generation solutions encompass every aspect of the modern integrated resort, including secure payment systems, AML...

  • Customer Success Manager

    1 week ago

    Toronto, Ontario, Canada Certn Full time

    Who We Are At Certn, we're revolutionizing background screening with The World's Easiest Background Check — fast, global, and powered by tech. We're not about outdated processes and red tape. We're about innovation, speed, and impact. If you're looking for a place where ownership, collaboration, and creativity thrive, this is it.The Opportunity: The...

  • Customer Success Manager

    7 days ago

    Toronto, Ontario, Canada Certn Full time

    Who We AreAt Certn, we're revolutionizing background screening with The World's Easiest Background Check — fast, global, and powered by tech. We're not about outdated processes and red tape. We're about innovation, speed, and impact. If you're looking for a place where ownership, collaboration, and creativity thrive, this is it.The Opportunity:The Customer...

  • Customer Success Manager

    2 days ago

    Toronto, Ontario, Canada Cira Apps Ltd Full time

    Cira Apps Limited is a SaaS company with solutions that enhance Office 365 productivity for iPhone and Android business users. CiraSync, the flagship product, is used by more than 12,000 companies to provide productivity gains and cost savings of contact and calendar automation. Cira Apps Ltd is a B2B provider of high-quality enterprise software, and our...

  • Customer Success Manager

    3 days ago

    Toronto, Ontario, Canada Belcan Full time

    Job DescriptionJob Title: Customer Succ ManageressLocation: Toronto, ONRemoteWe are helping our client find an experienced Canadian based customer success professional to jointheir growing international team.The Enterprise Customer Success Managers (ENT CSMs) work with customers throughout their post-sales journey to make sure customers are successfulThe ENT...

  • Customer Success Manager

    2 weeks ago

    Toronto, Ontario, Canada Nue Full time

    OverviewNue is seeking a strategic and engaging Customer Success Manager, who goes beyond support to drive transformational impact for enterprise customers. This individual will possess deep expertise in SaaS customer Account Management, including increasing the value and ARR / ACV of a group of installed base accounts.They need to have the intelligence,...

  • Customer Success Manager

    1 week ago

    Toronto, Ontario, Canada Docebo Full time

    The Customer Success Manager (CSM) is responsible for creating a positive experience for the customer, ultimately leading to renewal and long-term customer satisfaction. To achieve this, the CSM understands the business initiatives and goals of the customer and helps them meet their goals using curiosity, empathy, and innovative thinking. Refine & optimize...

  • Customer Success Manager

    7 days ago

    Toronto, Ontario, Canada HighlightTA Full time

    About Neon OneAt Neon One, we believe that technology is the key to building vibrant communities of generosity. As a leader in nonprofit software since 2004, we create intuitive solutions that help small and mid-sized nonprofits connect with people, build trust, and make good happen every day.Our culture is powered by empathy, innovation, and a shared...

  • Customer Success Manager

    1 week ago

    Toronto, Ontario, Canada ServiceTitan Full time

    Ready to be a Titan?As a CSM Team Customer Success Manager, you play a crucial role in ensuring our customers' success and satisfaction. You'll be responsible for building strong relationships with our customers, understanding their needs, and empowering them to set big goals with ServiceTitan as the ultimate tool to achieve the extraordinary in their...

Customer Success Manager

2 weeks ago

Toronto, Ontario, Canada Healthera Canada Full time

Customer Success Manager

Location:
Toronto, ON (Remote start; hybrid a few days/week)

Start Date:
January 2026

Compensation:
CAD $80,000–$95,000 annual salary

About Healthera Canada

Healthera is a rapidly growing
SaaS health platform
used by pharmacies to grow their revenue and increase operational efficiency. After successfully rolling out to 30 pharmacies across Canada, we are expanding to 150+ additional locations by March 2026 as part of a major national rollout.

To support this next phase, we are seeking a strong, cross-functional Customer Success Manager who will work closely with pharmacies, product, engineering, data, operations, and commercial teams to deliver a world-class experience.

Role Overview

We are seeking a mid-level
Customer Success & Onboarding Manager
, who will serve as the primary customer-facing contact for activation, early lifecycle success, and structured collection of product feedback.

Initially, you will guide 150+ new pharmacies through implementation and ensure strong platform adoption, helping drive key usage metrics, and contributing to overall revenue growth through improved retention, reduced churn, and expansion readiness.

This project will require you to build and iterate the customer success and onboarding processes as we scale nationally. This role will also involve providing actionable feedback to Product through structured CS channels, in addition to owning the onboarding function as Healthera scales up across Canada.

Key Responsibilities

Onboarding & Training

  • Own the full onboarding pipeline for new customers
  • Deliver structured virtual training to owners, pharmacists, technicians, and staff
  • Maintain ownership of asynchronous online training material
  • Track onboarding milestones in
    HubSpot
    with accurate customer lifecycle data
  • Conduct data-driven onboarding reviews

Customer Success & Relationship Management

  • Conduct proactive relationship check-ins with customers
  • Coach customers on how to extract maximum value from Healthera's software services
  • Monitor health metrics and intervene early when churn indicators appear
  • Maintain strong customer relationships to drive long-term loyalty
  • Provide guidance on maximizing the value of Healthera's ecosystem

Product Responsibilities

  • Convert customer insights into clear, structured feedback
  • Identify friction points within Healthera and propose actionable solutions grounded in customer experience
  • Participate in roadmap discussions, representing the voice of the customer
  • Collaborate with the Product and Engineering teams to validate new features from a usability and workflow perspective

Operations & Product Discovery

  • Triage support tickets and coordinate with the technical team for resolution
  • Identify patterns in support issues and translate them into suggested product improvements
  • Assist in documenting FAQs, troubleshooting guides, and help resources
  • Coordinate with engineering to close the loop on customer-reported issues

Data & Insights

  • Review and share usage reports to understand customer adoption and potential risks
  • Translate data into insights for internal teams and customers
  • Maintain accurate CRM hygiene across onboarding and lifecycle stages
  • Use data to flag accounts ready for expansion or at risk of churn

Qualifications

Required

  • Bachelor's Degree or equivalent from an accredited university
  • 5+ years experience in
    customer success, technical onboarding, implementation, or CS operations
    (including related fields)
  • Experience working in the pharmacy industry; familiarity with pharmacy operations, pharmacy technology landscape and PMS/clinical workflows
  • Comfort with interpreting platform data (usage metrics, adoption trends)
  • Strong communication and virtual presentation skills
  • Ability to manage onboarding pipelines
  • Strong organizational and time-management abilities
  • Based in Toronto; available for hybrid work once offices open

Preferred

  • Experience in fast-paced and rapidly growing startup environments
  • Experience in a CS Ops-style role (help docs, workflow building, triage systems)
  • Strong analytical skills with familiarity using SQL/light BI tools
  • Experience working in a SaaS business
  • Hands-on HubSpot experience

What We Offer

  • Competitive salary of CAD $80,000–$95,000
  • Performance-based bonus opportunities
  • Direct impact on a major national SaaS expansion
  • Clear growth path into Senior Operations and Product roles
  • High ownership, meaningful responsibility
  • Working closely with senior leadership in Canada and globally
  • Hybrid work flexibility
  • Flexible vacation