Project Management Office Manager, Information Technology

Full-time, contract (12 months)Position summaryReporting to the director, information technology (IT), the project management office (PMO) manager is accountable for building, leading, and maturing the IT project management office at the College of Physicians and Surgeons of BC (CPSBC). This role is responsible for establishing and continuously improving the PMO’s frameworks, standards, and practices to ensure consistent, high‑quality delivery of IT initiatives aligned with organizational strategy.The PMO manager defines and governs the project portfolio management approach, oversees intake and prioritization processes, and ensures robust oversight of scope, schedule, budget, benefits, and risk across all IT projects. This role also leads and develops a team of project managers and business analysts, strengthening CPSBC’s project delivery capability through coaching, mentoring, and change leadership.While the focus of this role is on PMO strategy, governance, and capability‑building, the PMO manager may occasionally assume direct project management or business analysis responsibilities for high‑priority or complex initiatives.Duties and responsibilitiesPMO strategy, governance, and maturitydesign, implement, and continually refine PMO frameworks, standards, templates, and methodologies (e.g. project lifecycle, stage gates, governance models)establish and manage project intake, evaluation, and prioritization processes aligned with organizational strategydefine and enforce PMO governance practices, including reporting cadence, decision‑making forums, and escalation pathsdevelop and track PMO performance metrics and KPIs (e.g. on‑time delivery, budget adherence, benefits realization, resource utilization)lead PMO maturity roadmaps to strengthen consistency, predictability, and transparency of project deliveryPortfolio management and oversightoversee the IT project portfolio, ensuring alignment with strategic objectives and available capacitymonitor portfolio‑level risks, issues, dependencies, and inter‑project impacts, and advise leadership on trade‑offs and optionsensure standardized status reporting, dashboards, and portfolio analytics to support executive decision‑makingsupport benefits identification, tracking, and realization across the portfolioTeam leadership and capability buildinglead, coach, and develop a team of project managers and business analysts, building a high‑performing, service‑oriented PMOset clear expectations, objectives, and performance measures for PMO stafffoster a culture of accountability, collaboration, and continuous improvement within the PMO and across project teamschampion professional development, including training and certification opportunities in project management, business analysis, and change managementStandards, methods, and toolsdefine and maintain standard tools for project planning, scheduling, financial tracking, risk management, and reportingdevelop and maintain templates for business cases, charters, project plans, requirements, test plans, and lessons learnedcollaborate with IT and business partners to ensure PMO standards are practical, adopted, and continuously improvedsupport the implementation and optimization of project and portfolio management (PPM) tools and process mapping toolsInternal business partner engagement and organizational changecultivate strong relationships with internal business partners to promote disciplined project practices and realistic expectationsprovide guidance and coaching to business leaders and project sponsors on governance, roles, and responsibilitiessupport change‑management activities related to project delivery, including communication, training, and engagement plansact as a champion for project management best practices across CPSBCStrategic and operational planningparticipate in IT strategic planning and annual planning cycles, ensuring the project portfolio supports technology roadmapsprovide input into resource planning and capacity management for project delivery rolesadvise on sequencing and pacing of initiatives to optimize outcomes and reduce delivery riskDirect project involvement (as needed)act as project manager or business analyst on critical or complex initiatives where PMO leadership is requiredresponsibilities may include project chartering, scope definition, requirements gathering, process documentation, budget oversight, change management, risk planning, and test coordinationSkills and qualificationsRequired skills and qualifications include:minimum seven years of experience in project management and business analysis, with a demonstrated focus on project governance and PMO or portfolio managementminimum four years in a leadership or supervisory role, managing project management and/or business analysis professionalsproven management of a portfolio of initiatives across multiple, diverse departmentsproven experience, preferably in a government regulatory or non‑profit environment, establishing, maturing, or significantly improving a PMO or similar project governance functionstrong background in technology environments, including collaboration with software developers and technical teamsdegree in business, management, information technology, or a related discipline; or an equivalent combination of education and experiencecertifications such as PMP, PMI‑ACP, PRINCE2, CBAP, or Prosci (or equivalent) are considered assetsin‑depth knowledge of project management and change management methodologies, including both agile and traditional approaches; knowledge/experience of business analysis a plusdemonstrated ability to design and implement standards, frameworks, and processes that improve project performance and business partner satisfactionstrong portfolio, financial, and risk management skills, including budgeting, forecasting, and benefits trackingexceptional organizational, planning, and prioritization skills with the ability to manage multiple, concurrent initiativeseffective communicator, both written and verbal, with strong presentation and reporting abilities tailored to executive and non‑technical audiencesproven relationship builder and team leader who fosters trust, collaboration, and resultscomfortable using project management, PPM, and process mapping toolsservice‑oriented, proactive, and detail‑focused, with the ability to operate independently and exercise sound judgment in a dynamic environmentThe compensation range for this position is $106,679 to $133,349 per year.The College of Physicians and Surgeons of British Columbia (CPSBC) has been recognized as one of BC’s top employers since 2011 and as a certified Living Wage Employer in BC since 2025. Our goal is to attract, develop and retain highly talented employees. We offer an excellent working environment including a hybrid work‑from‑home/in‑office model, opportunities for personal and professional growth, and a comprehensive benefits package.CPSBC is committed to our ongoing journey to be a diverse, equitable and inclusive place to work. All interested applicants, regardless of age, family or marital status, physical or mental disability, race, colour, religion, place of origin, and ancestry, Indigenous identity, gender identity or expression, sex, sexual orientation, political belief, socio‑economic background, criminal conviction or any other characteristic protected by applicable law, are strongly encouraged to apply. Accommodations are available upon request for candidates taking part in the recruitment and selection process.CPSBC values the strength diversity brings to our workplace, so if you’re excited about a career at the College but your past experience doesn’t align perfectly with the current job postings or you are not ready to apply yet, we encourage you to create an employee profile in the careers portal and our HR team will be able to see your skills and proactively match you with other roles more closely aligned to your experience and skillset.We thank all applicants for their interest; however, only those selected for interview will be contacted.​CPSBC is located on the unceded and traditional territory of the Coast Salish peoples, including the territories of the hən̓q̓əmin̓əm̓ speaking peoples―the xʷməθkʷəy̓əm (Musqueam) and sel̓íl̓witulh (Tlsel‑Waututh) Nations, and the Sḵwx̱wú7mesh‑ulh Sníchim speaking peoples―the Sḵwx̱wú7mesh (Squamish) Nation.We acknowledge the rights and title of BC First Nations whose territories span across the province. These territories recognize that laws, governance, and health systems tied to lands and waters have existed here since time immemorial. #J-18808-Ljbffr