Patient Watch

Overview While conducting a Patient Watch you would be responsible for monitoring the safety, security, and confidentiality of patients who present a danger to themselves or others. This position requires an individual who can provide superior customer service and professionalism while carrying out the functions of the job. Applicants must be able to work both day and overnight shifts, be willing to travel to other hospital locations within a 500 km radius, and have a valid class 5 driver’s licence. A willingness to pick up shifts on short notice and open availability, including weekends, is required. The starting wage for this role is $22.44/hour. Successful applicants will need to attend a Healthcare Security Training course provided through Paladin Security. First Aid certification is also required, and training will be provided for those who do not already possess it. Essential Job Functions Monitor the patient’s overall safety and report any changes to security and/or hospital staff. Ensure the safety of all stakeholders, including patients, clinical staff and visitors, using de‑escalation techniques. Log and report all incidents reported by hospital staff, physicians, patients or visitors and maintain a detailed log of all patient interactions. Utilize two‑way radio and computer applications for communicating site activities. Communicate in a truthful and receptive manner under all circumstances. Must stay alert at all times. Make immediate decisions while maintaining composure in emergency response situations with minimal supervision. Develop thorough site knowledge and maintain professional relationships with sites and hospital staff. Handle private and confidential information with a high amount of discretion. Monitor and screen visitors and clients in a professional manner. Education & Experience Must have a clean criminal record. Must be 18 years old and meet all other minimum requirements for a security licence in the province. Basic security training, First Aid, and/or CPI training would be considered an asset; however, a security licence is not required for this role. Authorized to legally work in Canada. Skills Demonstrated superior customer service skills and the ability to interact confidently and proactively with the general public, presenting a professional image. Successfully conduct security patrols up to 20 km without direct supervision. Ability to remain calm and effectively perform in emergency situations. Write comprehensive reports and maintain proper records using effective communication skills. Ability to detect problems and report information to appropriate personnel. Have basic knowledge of security procedures, handling violent behaviours, and non‑defensive communication. Follow and enforce safety codes, regulations, and procedures. Handle private and confidential information with a high amount of discretion. Adhere to the company’s Code of Ethics in performing job requirements. Ability to understand and follow specific instructions and procedures. Certification Requirements First Aid, CPR Level C. Additional Information & Benefits Paladin Security: Making the World a Safer and Friendlier Place because we CARE The Paladin Difference starts with our people; we hire the best, promote from within, respect differences, provide high‑quality service, and have fun. Paladin Security has a diverse workforce and is committed to a workplace culture of respect, inclusion, and diversity. We are committed to providing accommodations for people with disabilities during the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs. #J-18808-Ljbffr