Quality Improvement Specialist

Quality Improvement Specialist EveryMind Mental Health Services is seeking a Quality Improvement Specialist to join our team. Base Pay Range CA$68,805 - CA$74,420 per year Job Summary The QI Specialist supports the System Planning and Accountability Department, strengthening QI practices and accreditation processes to enhance clinical services and evidence‑based decision‑making. Responsibilities Create and support a culture of continuous quality improvement by building EveryMind’s knowledge of and capacity for CQI and client safety practices. Collaborate with clinical and operational leaders to develop, design, deploy, and support the delivery of QI, client safety, and accreditation initiatives and projects. Coordinate working groups and activities to advance every accreditation journey under Accreditation Canada’s Qmentum Global™ program. Measure the quality of existing services in satisfying the needs of clients and community stakeholders. Develop, design, and implement data collection processes, standards, and tools to support QI and accreditation processes. Develop dashboards and track QI project milestones and performance measures and indicators. Explore and recommend QI processes for integration into day‑to‑day clinical work. Engage with key stakeholders to ensure that QI and client safety approaches integrate a participatory, collaborative, utilization‑focused lens. Utilize CQI tools to document the development of new programs, improve service delivery processes of existing services, and ensure that client information systems reflect clinical processes and client journeys. Develop, support, and maintain a client incident management reporting system. Support and coordinate the development of continuous quality improvement plans and frameworks that are aligned with EveryMind’s strategic priorities. Lead and participate in clinical process reviews, incident reviews, and root cause analyses to develop and monitor required action plans. Gather and manage data from a variety of internal and external sources, and analyze using appropriate quantitative and/or qualitative techniques. Summarize and present data using a variety of formats that ensure the information is understood by all stakeholders. Provide management with comprehensive and timely data reports, including recommendations, to assist with monitoring and decision‑making for improving clinical services. Communicate outcomes, action plans, and project statuses to relevant committees, leadership, frontline staff, and other key stakeholders. Provide support, consultation, and training to staff and management on data collection, interpretation, quality/integrity, and audit processes. Maintain up‑to‑date knowledge of the needs and issues of the child and youth mental health sector. Provide day‑to‑day oversight of volunteers, students, and junior staff working in the department. Liaise with external stakeholders, professional associations, and other institutions regarding quality improvement and client safety. Ensure all tasks are completed in compliance with relevant legislation, professional standards, and EveryMind’s policies, procedures, and guidelines. Qualifications Master’s Degree in a related field or an equivalent combination of education and experience. A minimum of three years’ experience leading quality improvement, client safety, and/or performance measurement initiatives within an accreditation framework. Proven experience collaborating with clinical and operational teams to design, implement, and monitor quality improvement projects. Applied knowledge of quality improvement and project management methods required; relevant certifications are considered an asset. Extensive experience collecting, managing, analyzing, and monitoring quantitative and qualitative data from multiple sources. Excellent statistical analysis skills, with a high proficiency in Excel; experience with other statistical packages is an asset. High proficiency across the Microsoft 365 suite of tools (Excel, Word, Outlook, PowerPoint, Teams, SharePoint). Excellent oral and written communication skills, with the ability to effectively present, summarize, and visualize data findings and information. Strong project management, organizational and administrative skills, with a strong attention to detail and proven ability to work on multiple concurrent projects. Excellent facilitation, consultation, and interpersonal skills, with the ability to build trusted relationships with a range of internal and external stakeholders. Demonstrated ability to take initiative and work independently. Valid Ontario driver’s license, use of a vehicle and the ability to work in a variety of settings; some evening work may be required. Coordinating accreditation, or experience with Accreditation Canada, is considered a strong asset. Child and youth mental health, health care and/or community‑based service experience is considered an asset. A satisfactory Vulnerable Sector Police Check and Pre‑Employment Medical screening is required. Diversity & Inclusion EveryMind is committed to building a highly qualified, diverse, inclusive, and varied workplace reflecting the full diversity of the community we serve. We encourage applications from historically marginalized groups and people of colour, people with varying abilities, LGBTQ2S+, and other equity‑seeking groups. EveryMind will make every effort to accommodate any accessibility needs of candidates through the hiring process. Benefits Work for an organization that is the lead agency in child and youth mental health services for the Region of Peel. Contribute to the mental health & wellbeing of children and youth. Excellent training and development opportunities, including an Education Assistance Plan. Strong workplace wellness focus: 4 weeks paid vacation, 2 float days, paid personal leave, 11 paid public holidays. Extended Health Plan that includes $1,000 for mental health supports and a Flexible Health Spending Account. Company laptop and cellphone provided to employees. Excellent Extended health and dental benefits plan, all premiums fully paid. Income protection sickness leave plan and life insurance. Free, confidential 24/7 counselling and mental health support for you and your family. Exceptional retirement plan with 7% employer contribution to personal pension plan. Workplace culture that embraces DEIA with employee‑led internal committees focusing on Black engagement, LGBTQ2S, and Indigenous knowledge. Application Deadline Submit resume and cover letter by no later than January 22, 2026, 5:00 PM EST. Contact For more information, visit www.everymind.ca. #J-18808-Ljbffr