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As the Warranty Technician is responsible for managing homeowner service requests and performing maintenance and repairs throughout the builder warranty period across single‑family and multi‑family communities. This role ensures a high level of customer satisfaction through timely service, clear communication, and quality workmanship.
Homeowner Support & Service Delivery
Respond to homeowner warranty requests for both single‑family and multi‑family units.
Conduct service calls, inspections, and diagnostics to identify and verify warrantable issues.
Complete hands‑on repairs such as:
Drywall touch‑ups
Paint corrections
Door/hardware adjustments
Minor plumbing or electrical troubleshooting
Interior finishing repairs
Trade Coordination & Follow‑Up
Work closely with the Warranty Administrator to schedule and manage trade contractors.
Monitor progress, verify completion quality, and document outcomes.
Provide accurate updates to the Warranty or Customer Care Manager.
Documentation & Reporting
Maintain organized service records for all warranty tasks.
Document photos, notes, and work logs within builder software systems (e.g., HomeFront, MS Teams, Office Suite).
Qualifications & Experience
~3+ years of experience as a Warranty Technician or related residential maintenance role.
~ Strong understanding of residential construction, finishing, and building systems.
~ Skilled in drywall repair, painting, trim/finish carpentry, and minor mechanical troubleshooting.
~ Ability to read and interpret home plans, warranty guidelines, and service documentation.
~ Strong communication skills and calm, professional homeowner interactions.
~ Proficiency with basic technology (MS Office, Teams, builder software).
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Calgary, Canada Trail Appliances Ltd. Full timeWho we are: At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry...
